Grievance Manager

GRIEVANCE MANAGER PUBLIC SAFETY DIVISION HELENA, MT TheMontana Department of Corrections (DOC)is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work making positive changes in your community, the Montana Department of Corrections is the place for you ThePublic Safety Divisionoperates Montanau2019s prisons safely and securely and provides supervision and support for offenders in the community through its Placement Unit. The work performed in this division is integral to the departmentu2019s mission to create a safer Montana through accountability, rehabilitation, and empowerment. Make a difference Join us today TheGrievance Manager, in the Contracts and Compliance Bureau, leads and oversees the grievance process for the Montana Department of Corrections. In this role, you will manage all components of the grievance program, including policy development, program requirements, funding oversight, budgeting, data analysis, and reporting. You will interpret and monitor compliance with all relevant guidelines, laws, and regulations, and may conduct investigations into complaints or potential violations within the department. The Grievance Manager also supervises at least six fullu2011time employees and is responsible for department-level management functions such as hiring, performance management, discipline, workload distribution, and employee development in conjunction with the Contracts and Compliance BC. QUALIFICATIONS The knowledge, skills and abilities for this position are typically acquired through a combination of education and experience equivalent to: Bacheloru2019s degree in criminal justice, psychology, education, or related field 2 years of directly related experience. 1 year of supervisory or lead worker experience. Alternative combinations of education and experience will be considered on a case-by-case basis. BENEFITS Your service is rewarded with competitive compensation and generous State of Montana Benefits. State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program. APPLICATION INSTRUCTIONS Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application. To initiate an application and be considered, you must attach your resume, cover letter, and mark the attachments as a u201cRelevant Fileu201d. In your cover letter, state why you are applying for the position and anything that makes you uniquely qualified. Applications missing required documentation may not be considered. Successful applicants will be subject to: Criminal history check Child/patient/offender abuse registries Reference checks Effective March 16, 2026, this agency participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here,NOTICES Prison Rape Elimination Act (PREA)- Any person who has 1) engaged in sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution; 2) been convicted of engaging in or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or 3) been civilly or administratively adjudicated to have engaged in activity as described in the latter, are not qualified for this position. Tobacco Free - The use of all tobacco products, including smokeless tobacco products and tobacco substitutes is prohibited in Department of Corrections buildings. In secure care facilities possession of tobacco products is prohibited. Title: Grievance Manager Location: Helena Requisition ID: 26140818 Other Locations: Deer Lodge

Created: 2026-03-30