Event Experience Manager

Why us? Sage Hospitality Group is looking to hire an Event Experience Manager to join us at the Ben, Autograph Collection, in West Palm Beach, Florida The Ben is stepping into a world where luxury is intentional, style has substance, and service is an art form. Overlooking the Intracoastal in the heart of West Palm Beach, The Ben attracts people who are drawn to elevated experiences, thoughtful details, and the energy that comes from doing things beautifully and boldly. This is a place for professionals who take pride in presence, crave excellence, and want to be part of a culture that is confident, refined, and unapologetically distinctive. At The Ben, you donu2019t just work in luxuryu2014you help create it. At The Ben, West Palm Beach, every corner tells a story. Part of Marriottu2019s Autograph Collection, our hotel is inspired by the legendary Byrd u201cBirdieu201d Dewey and her famed Ben Trovato Estateu2014a place where creativity, sophistication, and individuality converged. Today, The Ben carries that spirit forward, blending modern luxury with a warm, story-rich atmosphere that feels _u201cExactly Like Nothing Else.u201d_ Perched along the waterfront, The Ben overlooks the shimmering marina and the Intracoastal Waterway, where city energy meets coastal elegance. Guests are invited to savor bold flavors at Proper Grit, our signature whisky and supper clubu2013inspired restaurant, or enjoy rooftop Mediterranean tapas and handcrafted cocktails at Spruzzo, downtownu2019s only water-facing rooftop lounge. With a rooftop heated saltwater pool, versatile event spaces, and a team devoted to authentic hospitality, The Ben is a destination where every moment becomes a lasting memory. Job Overview Solicit, capture, plan and coordinate small meetings with 10 rooms or less, social and catering only functions, while maximizing the banquet space to meet and ideally exceed catering revenue goals. Position is responsible for finalizing catering only business. Recommends program and procedural changes. Responsibilities + Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals. + Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals. + Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc. + Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction. + Prepare status and period end reports. + Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals. + Professional and positive communication to both guests and fellow associates. Qualifications Education/Formal Training More than two years of post -high school education Experience Experience required by position is from one to two full years of employment in a related position with this company or other organization(s). Knowledge/Skills + Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing. + Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines. + Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations. + Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. + Ability to drive to outside sales calls. + Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Excellent hearing required for verbal interaction with guests and associates. + Excellent vision required for viewing set-ups. + Excellent speech communication skills required for verbal interaction with guests and associates. + Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally. + Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally. + Mobility - ability to service clients on a moments notice, variable distances. Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum). Climbing - up to 55 steps, 3-5% of 10 hours. + Driving - distance varies for sales calls (approximately 20%). Environment Work inside 70% of 10 hour day; outside 30% of 10 hour day. Benefits + Unlimited paid time off + Eligible to participate in Sage bonus plan + Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit + Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance + Eligible to participate in the Companyu2019s 401(k) program with employer match + Eligible to enroll in Health savings accounts or Flexible Spending Accounts + Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage + Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance + Company-paid short-term disability + WINFertility guidance for those enrolled in Sage medical plan + Calm Health Application Subscription + Tuition Reimbursement of up to $2,000 per calendar year + Employee Assistance Program + Great discounts on Hotels, Restaurants, and much more. + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $70,000.00 - USD $75,000.00 /Yr. ID: _2026-31010_ Position Type: _Regular Full-Time_ Property : _The Ben_ Outlet: _Not Applicable_ Category: _Catering & Events_ Min: _USD $70,000.00/Yr._ Max: _USD $75,000.00/Yr._ _Address_ : _251 N Narcissus Ave_ _City_ : _West Palm Beach_ _State_ : _Florida_EOE Protected Veterans/Disability

Created: 2026-03-30