Commercial HVAC - Service Manager

About this role Carrier Commercial Service has an opening for an experienced HVAC Commercial Service Manager forour NewJersey Market. This position has profit andlossresponsibility for a multi-million dollarservice branch andis responsible forgrowing market share of the Carrier Commercial Service business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair,overhauland installation projectsin an effort toexceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of the commercial air conditioningbusinessincluding but not limited to relationship management, talent development, field operations, and safety.KeyResponsibilities:Customer engagement - ride-along with technicians to customer sites, expand relationship with sales support team, contact customers,facilitateand respond to issues or complaintsDirect connection to the Techs, WFP and tech acquirement, Union connection, onboardingMaintain relationship with UnionSME for tech quoting and drive the ops selling charge1:1’s and connect meetings - Pulse and cultureTraining and development schedule, onsite training.EHS team lead-lead safety trainingsFleet, Image, Site visits, jobsite QA.Opportunity development and oversiteSite visitsWork with the Service Coordinator on scheduleProductive and non-productive planningPM Plan review for renewals and new contracts with the Contracts SpecDaily time entry approval, weekly payrollapprovaland issue resolutionWarranty support and involvement,ROLEand Technical engagementEvery site visit must have a site inspectionFirst point-of-contact with technician for issues on job site / daily resolutionAssistwithmid-monthand monthly service financial forecastingRequired Qualifications:High School Diploma/GEDClean and valid driver’s license5+ years of Commercial Service experiencePreferred Qualifications5+ years of Commercial Service Management experienceBachelor's degree in Business Management, Engineering preferredStrong technical acumen and experienceStrong HVAC product and systems knowledgeCustomer relationship managementKnowledge of safe work methods and practicesTechnical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutionsGood computer skills: knowledge of andproficiencyin common office applications such as MS Word, Excel, Outlook, and ability to navigate ,ServiceMax, ERP, and other business applicationsBenefitsEmployees are eligible for benefits, including:Health Care benefits: Medical, Dental, Vision; wellness incentivesRetirement benefitsTime Off and Leave: Paid vacation days, up to15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave;parental leave; family and medical leave; bereavement leave; jury duty; military leave;purchasedvacationDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending AccountTuition AssistanceTo learn more about our benefits offering, please click here: The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. This position may be entitled to short-term cash incentives, subject to plan requirements. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Applications will be accepted for at least 3 days from Job Posting Date.Job Posting Date: 01/12/2025Pay Range:$98,750.00-$138,250.00

Created: 2026-03-31