Security Systems Support Engineer

Company Overview: Join Allied Universalu00ae Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team. Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology. What to expect as a Security Systems Support Engineer: The Security Systems Support Engineer is a senior-level support technician responsible for providing advanced service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. This role is primarily office-based (5 days/week) and serves as a central support function for field technicians and clients. + Provide remote technical support (primarily via phone) to field technicians and customers + Service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to: + (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems) + Act as a technical escalation point for complex service issues + Troubleshoot system installations in such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code + Apply all necessary documentation for tracking of service-related issues + Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications + Deliver high-quality customer service, ensuring clear communication and timely resolution of issues + Establish and maintain effective working relationships with both internal and external customers + Provide phone and on-line remote diagnostic support + Occasionally travel (approximately 2% of the time) for emergency on-site support as needed + Perform other duties as assigned by Operations Management What knowledge and skills are required: + A high Degree, Vocational School or equivalent required + 2+ years of field experience + Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI + Understanding of Windows operating systems and overall IT network topology + Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values + Ability to meet deadlines and work in a fast-based environment with minimum direction + Good communication skills for effective interaction with internal & external customers + Available for scheduled u201con-call

Created: 2026-04-04