Escape Room Assistant Manager

About Us:Trapped in the Upstate is an immersive escape room experience with a focus on creativity, customer service, and unforgettable group adventures. We’re looking for a passionate and driven Assistant Manager to help lead our team at the GREER location.Position Summary:**PLEASE NOTE: WE STAFF BY APPOINTMENT. THE HOURS ARE EXTREMELY VARIABLE AND CHANGE REGULARLY DUE TO CUSTOMER DEMAND. NUMBER OF HOURS PER PAY PERIOD MAY RANGE FROM 0-35.**We are seeking an enthusiastic and reliable Assistant Manager who excels in guest experience, team leadership, and operational oversight. The ideal candidate has at least one year of management experience and thrives in an environment that requires initiative, independence, and attention to detail.Key Responsibilities:Deliver a top-tier guest experience from check-in to post-game, with a focus on hospitality and customer satisfactionEncourage and secure guest reviews to support our online presence and reputationLead by example to motivate and supervise a team of Game HostsAssist in hiring, training, scheduling, and performance managementEnsure games are reset correctly and on time, with attention to cleanliness, safety, and detailTroubleshoot and perform light repairs to game elements as neededIndependently manage daily operations and resolve issues as they ariseUpsell additional games and retail merchandise to maximize revenueSupport the Owners and General Manager in maintaining standards and executing goalsQualifications:Minimum of 1 year of management or leadership experienceEscape Room host/management experience highly preferred Exceptional communication and customer service skillsStrong problem-solving skills and ability to make decisions independentlyReliable, punctual, and highly organizedBasic technical or mechanical skills (light repairs, electronics, etc.)Experience with sales or upselling is a plusAvailability on evenings, weekends, and holidays is required, as well as during GCS breaksPerks:Fun and creative work environmentOpportunities for growth and advancementEmployee discounts and team incentives

Created: 2026-04-01