Operations Supervisor- The Mann Center

THE JOB The Operations Supervisor plays a key role in ensuring the seamless execution of daily venue operations, VIP programs, and special activations. Acting as a liaison between the venue team, guests, and management, this individual is responsible for maintaining high operational standards, ensuring exceptional guest experiences, and fostering strong communication among all stakeholders.This is a part-time, seasonalThis part-time, seasonal role (approximately April-November)Ifyou are a detail-oriented leader with a passion for operational excellence and delivering top-tier guest experiences, we invite you to apply for the Operations Supervisor position!WHAT THIS ROLE WILL DOOversee venue operations to ensure efficiency, organization, and adherence to venue policies and proceduresAdvance, coordinate, and execute VIP programs and activations ensuring a flawless experience for high-profile guests, artists, and partnersServe as a key point of contact between venue staff, guests, and senior management, facilitating clear and effective communicationMonitor and address operational challenges in real time, proactively identifying and resolving issuesEnsure that all staff members adhere to company policies, SOPs, guest service standards, and safety regulationsSupport the Operations Manager in implementing process improvements and operational strategiesConduct regular inspections of venue spaces to ensure cleanliness, organization, and readiness for events and daily operationsMaintain accurate records of operational activities, guest feedback, and incident reportsTrain and mentor team members, fostering a culture of teamwork, accountability, and excellencePossess a problem-solving and growth mindsetWilling to help in any department wherever is neededAdhere to Responsible Alcohol Service training guidelines and company policies to ensure the responsible service of alcoholOther related duties as assigned by managementWHAT THIS PERSON WILL BRINGRequired:Strong leadership and problem-solving skills with the ability to make quick, informed decisionsand effectively diffuse problematic situationsHave a keen social perceptiveness, being aware of other’s reactions and understanding why they react as they doUtilize critical thinking skills to identify alternative solutions and approaches to issuesExcellent written and verbal communication and interpersonal skills to effectively liaise with guests, team members, and management.This position will require internal and external communication via email and phone before and after events.High attention to detail and exceptional organizational skills to manage multiple priorities simultaneouslyAbility to work in a fast-paced, dynamic environment while maintaining composure, professionalism, and a positive attitudeStrong customer service mindset with a proactive approach to guest satisfaction.Be outgoing, friendly, and personableCommitment to work evenings, weekends, and holidays as needed based on operational demands.Be extremely reliable, dependable, and responsibleWorking knowledge of venue operations, responsible alcohol service and guest relationsResponsible Alcohol Awareness Training Certification or EquivalentPreferred:Experience in a live music environmentPrevious experience in an event operations, event management, or hospitality roleExperience handling VIP clientele and high-profile activationsFamiliarity with venue management software or operational reporting toolsPhysical Demands/Working Environment:The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this position. Reasonable accommodations may be madeto enable individuals with disabilities to perform the functions.While performing the duties of this job, the employee is regularly required to sit or stand for prolongedperiods of time, walk various distances on both paved and uneven terrain; use hands and fingers; reachwith hands and arms; bend, twist, crouch, or kneel; and talk or hear. The employee may be needed to liftand/or move up to 40 pounds with proper lifting techniques. Specific vision abilities required by this job include close vision and colorvision.While performing the duties of this job, the employee may regularly be exposed to wet and/or humidconditions, cold weather, wind, dust or dirt, and extreme heat. The noise level in the work environment isusually moderate to loud.Employees may be exposed to flashing or strobing lights while on site.

Created: 2026-04-01