Patient Services Coordinator IV - Waxhaw

What We Offer Patient Services Coordinator IV u2013 Full-Time (Monday - Friday) ? Waxhaw, NC Psychiatry Marvin Creek Start Your Patient Services Coordinator Career Strong and Take It to the Next Level. We're searching for a patient services coordinator, who's looking for a purpose-driven team, and this is your chance to grow with one of the regionu2019s most respected healthcare providers. Join a collaborative team where you work directly to support the quality of life for every patient. Why This Role? + No holidays/weekends + Access to Continuing Education Funds through our Future Foward Program + Supportive Team Culture in a Leading Behavorial Psych Clinic Setting What You'll Do Your Role & Impact: + Complete accurate patient demographic and insurance information in system. + Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. + Communicate any changes in demographic and insurance information to the appropriate areas. + Obtain updated patient registrations signature with date and ensure that the form is added to patient record. + Referrals + Collects and enters co-pay. + Enter necessary patient demographics if new patient; verifies information if established patient. + Chooses appointment time based on patient request, physician/provider availability and urgency of appointment. + Work within a team to achieve patient and team goals. + Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. + Works with team to identify opportunities of improvement and actively participates in the improvement process. + Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. + Requires excellent verbal communication skills. + Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. + Must be able to interact with individuals of all cultures and levels of authority. + Cross-training required in multiple administrative support functions. What We're Looking For What Youu2019ll Need: + Education: High School Diploma, required. + Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. + Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payorsu2019 billing requirements. Familiarity of coding requirements for practice specialty. + Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 149261

Created: 2026-04-01