Manager - Adv Business Analytics - CX

General information Ref # 21877 Remote? No Ally and Your Career Ally Financial only succeeds when its people do - and thatu2019s more than some clichu00e9 people put on job postings. We live this stuff We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. Youu2019re constantly evolving, so shouldnu2019t your opportunities be, too? The Opportunity At this time, Ally will not sponsor a new applicant for employment authorization for this office role - Ally work location Charlotte NC or Detroit MIAre you passionate about transforming data into insights that drive impactful business decisions? Reporting to the CX Analytics Manager, this position will collaboratively work with other analysts on the team and stakeholders to lead and produce performance, control, fulfillment reporting and/or additional project-based analyses to support the Complaints team in creating reporting and analyses to aid in managing customer issues for the Consumer Banking servicing teams and matrix partners. In this role, youu2019ll have the opportunity to shape the way Ally leverages data by establishing routine reporting, leading complex analyses, optimizing data processes, and partnering across departments to deliver actionable insights that impact the customer experience. As a member of the CX Analytics team, you will be required to respond quickly to evolving business opportunities and maintain strong stakeholder relationships within all levels of the organization. As such, the ideal candidate must be passionate about delivering results, willing and eager to push boundaries, self-motivated, detail-oriented, and able to sort through substantial amounts of information to pinpoint what is relevant. The Work Itself Drive end-to-end analytic projects, setting vision, prioritization, and aligning peer analysts and stakeholders to deliver data-driven solutions that inform strategic business decisions Combine business knowledge and interpretation of data to support a team passionate about delivering insightful reporting and analysis around the customer experience to drive innovation within Ally Maintenance and creation of business intelligence, continuously monitor and evaluate reporting processes and tools for opportunities to improve efficiency, accuracy, and usability Apply creative problem solving, advanced technical skill, and innovative thinking when answering business questions Provide leadership on the design, build, and updating of business intelligence platforms to other analysts Coordinate with executive leadership, application development teams, product owners, learning & development teams, data engineers, and other matrix partners on data projects Executive presentations of insights and analyses to senior levels of leadership Partner with Data Governance to establish & maintain data quality monitoring by appropriately documenting completed work. Provide data submission support for internal & external audit needs The Skills You Bring Minimum Qualifications 7+ years of relevant experience Bachelor's degree in relevant field of study or equivalentPreferred Qualifications: Bacheloru2019s Degree in Economics, Statistics, Analytics, Data Science, Mathematics, Finance, Actuarial Science Computer Science, or a related ufb01eld Masteru2019s degree in a related field preferred 5+ years of hands-on data architecture, maintenance, and analysis in any or all the subjects below. Complaint Management Contact Center Performance Process Monitoring Interaction Monitoring Workforce Management Strategies Customer Experience Audit participation 5+ years of experience in SQL coding, with exposure in Python or R Snowflake data architecture and tools, and knowledge in relational database principles Experience working with large datasets and using tools such as Jupyter Notebooks, Excel, Posit (RStudio), GitLab, for version control, and dbt for data transformation and modeling. Experience with statistical analysis and quantitative techniques like clustering, decision-trees, linear regression, etc. (PyTorch, TensorFlow, Scikit-Learn) 3+ years experience with business intelligence software such as Power BI, Tableau and/or Streamlit Ability to transform data insights into business solutions and provide strategic recommendations to stakeholders to inufb02uence decisions with detailed analytical support and accuracy Experience working on complex initiatives, navigating cross-functional teams and working productively with varying levels of seniority and leadership styles Ability to manage multiple projects at once with ability to change project direction on the fly Maintains high level of attention to detail and accuracy Exposure to Salesforce CRM Data management, with an understanding of customer, case, or workflow data How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Allyu2019s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. Work-Life Integration: other benefits including LifeMattersu00ae Employee Assistance Program, subsidized and discounted Weight Watchersu00ae program and other employee discount programs.Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on

Created: 2026-04-04