Strategic Initiatives and Business Support Manager

General information Ref # 21884 Remote? No Ally and Your Career Ally Financial only succeeds when its people do - and thatu2019s more than some clichu00e9 people put on job postings. We live this stuff We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. Youu2019re constantly evolving, so shouldnu2019t your opportunities be, too? The Opportunity The Strategic Initiatives and Business Support Manager is a cross-functional partner to Ally Auto Customer Care leadership. This role serves as a liaison among Shared Services, Auto Consumer Asset Management, Remarketing, Underwriting, Strategic Alliances, Dealer Management, Risk, Compliance, Technology, Learning & Development, and Product. You will drive planning, implementation, and execution of strategic initiatives, lead initiative tracking, and coordinate problem-solving efforts to enhance the consumer and dealer experience. The role also oversees customer communication/correspondence and supports annual attestations to ensure compliance and operational integrity. The Work Itself Lead cross-functional planning and execution, including strategy sessions, leadership meetings, and coordinated initiatives. Provide program and project management support, including initiative tracking (milestones, dependencies, status reporting, and risk/issue management). Facilitate problem-solving workshops to improve efficiency, mitigate risk, and elevate customer experience in partnership with business teams. Analyze data to generate strategic insights, define priorities, and measure outcomes; create dashboards or reports to track performance and initiative progress. Develop and implement standard operating procedures across management and associate workflows. Design and manage a departmental communication plan to improve transparency, effectiveness, and associate engagement. Manage customer communication and correspondence processes to ensure timely, accurate, and compliant messaging across channels. Build executive-ready planning materials (presentations, business cases) and present to stakeholders at all levels. Lead change management efforts, including establishing guiding coalitions, managing stakeholder impacts, and supporting adoption. Coordinate and support yearly attestations, including documentation, stakeholder sign-offs, and alignment with internal policies and regulatory requirements. The Skills You Bring Minimum Qualifications 7+ years of relevant experience or equivalent combination of education and experience High School Diploma or GED equivalentPreferred Qualifications 5+ years of experience in auto servicing and/or customer care. 2+ years of people leadership experience (e.g., team lead, supervisor, or manager). Bachelor's degree in Business, Management, Economics or related field. Experience with customer communication standards and compliance requirements. Experience in Project and/or program management; familiarity with initiative tracking tools or frameworks. Strong written and verbal communication skills; confidence presenting to all organizational levels. Experience in delivering exceptional customer experiences. Proven collaboration skills, with the ability to manage conflict constructively and build long-term relationships. Proficiency in PowerPoint, Excel, and Word; ability to communicate performance, status, and action items and interpret key operational metrics. Learner and growth mindset: strategically curious, eager to learn, and able to turn mistakes into improvements. Experience coordinating annual attestations or governance processes is beneficial. How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Allyu2019s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. Work-Life Integration: other benefits including LifeMattersu00ae Employee Assistance Program, subsidized and discounted Weight Watchersu00ae program and other employee discount programs.Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on

Created: 2026-04-01