Customer Service Representative

Description Position: Customer Service Representative (3 month CONTRACT role) Location: Columbus, OH 43231 Type: 100% Onsite Pay: $21/hour Schedule Details Operating Hours: u2022 7:00 AM u2013 8:00 PM u2022 7 days per week Please note this is a 365u2011day call center environment. We cannot guarantee Mondayu2013Friday shifts once training is complete. If you have any scheduling restrictions, including weekends, please inform us immediately. Training Schedule: u2022 Mondayu2013Friday 8:00 AM u2013 5:00 PM Postu2011Training Schedule: u2022 Shift will vary (8u2011hour shifts assigned within operating hours) Anticipated Length of Assignment u2022 3u2011month contract u2022 Start Date: 4/17 u2022 End Date: 7/10 Position Overview This Customer Service Representative role supports Retail Banking colleagues by providing highu2011quality inbound phone support, coaching, and issue resolution in a fastu2011paced call center environment. Key Responsibilities u2022 Provide inbound phone support to Retail Banking colleagues regarding policies, procedures, systems, and customer service scenarios. u2022 Deliver coaching and guidance to promote best practices and elevate the customer experience. u2022 Resolve complex customer issues endu2011tou2011end while meeting service level agreements. u2022 Support overflow calls from other Lines of Business (Business Banking, Wealth Management, Lending). u2022 Identify and recommend process improvements to enhance workflows and service quality. u2022 Maintain accurate documentation in CSC systems. u2022 Participate in team huddles, calibrations, and ongoing training. u2022 Perform additional duties as assigned. Requirements Candidate Requirements + Ability to work 100% onsite and commit to the full 3u2011month contract assignment + Availability to work variable 8u2011hour shifts within operating hours (7:00 AM u2013 8:00 PM, 7 days/week) after training + Previous experience in customer service or call center support, handling inbound phone calls + Strong verbal communication, problemu2011solving, and customer service skills + Ability to navigate multiple systems, follow procedures, and document interactions accurately + Comfortable working in a fastu2011paced, performanceu2011driven call center environment + Willingness to support overflow calls and participate in ongoing training and team collaboration Please note that this is a contract positionu2014there is no guarantee that this position will be extended past the end date or converted to permanent status. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-04-01