Consumer Access Senior Specialist Virtual

Our promise to you: Joining AdventHealth is about being part of something bigger. Itu2019s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 3100 E FLETCHER AVE City: TAMPA State: Florida Postal Code: 33613 Job Description: Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and consumer access departments, which enhances the patient experience Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area. Contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients. Registers patients for all services by obtaining critical demographic elements and ensuring accuracy. Performs Medicare compliance reviews, eligibility checks, and completes Medicare Secondary Payer Questionnaires. Ensures patient accounts are assigned the appropriate payer plans and updates finical assessments, eligibility, and benefits. Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required Coordinates with case management staff as necessary (e.g., when pre-authorization cannot be obtained for an inpatient stay). Maintains the department invoice process including receiving, validating, filing, and processing invoices for payment. Documents all conversations with patients and insurance representatives in the appropriate fields. Other duties as assigned. Knowledge, Skills, and Abilities: u2022 Mature judgement in dealing with patients, physicians, and insurance representatives [Required] u2022 Intermediate knowledge of Microsoft programs and familiarity with database programs [Required] u2022 Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required] u2022 Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required] u2022 Ability to communicate professionally and effectively, both verbally and written [Required] u2022 Ability to adapt in ever changing healthcare environment [Required] u2022 Ability to follow complex instructions and procedures, with a close attention to detail [Required] u2022 Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies [Required] u2022 Exceptional customer service skills [Required] u2022 Advanced understanding of insurance knowledge and benefits [Required] u2022 Advanced understanding of hospital electronic medical report (EMR) system [Required] u2022 Basic medical terminology [Required] u2022 Must be able to read, write, and speak conversational English [Required] u2022 Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties [Preferred] u2022 Intermediate medical terminology [Preferred] u2022 Bilingual u2013 English/Spanish [Preferred] Education: u2022 Associate [Preferred] u2022 High School Grad or Equiv [Required] Field of Study: u2022 in business, education, Health Services Administration, or related field Work Experience: u2022 1+ customer service experience [Required] u2022 1+ revenue cycle experience [Required] u2022 2+ direct patient access [Preferred] Additional Information: u2022 N/A Licenses and Certifications: u2022 Certified Healthcare Access Associate (CHAA) [Preferred] u2022 Certified Revenue Cycle Rep (CRCR) [Preferred] Physical Requirements: _(Please click the link below to view work requirements)_ Physical Requirements - Pay Range: $17.63 - $28.20 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ Category: Patient Financial Services Organization: AdventHealth Corporate Schedule: Full time Shift: Day Req ID: 151647081

Created: 2026-04-01