Onsite Navigator - Springfield, MA

Title: Onsite Navigator, Springfield, MAReporting to: Senior Manager, Client SupportLocation: This role would be based at a hospital in Springfield, MAOpportunity:The Navigator will work in partnership with hospital teams, patient experience, clinical resources, and Get Wells Sr. Client Success Director to support adoption and utilization of the Get Well Inpatient Solution by patients and families during their hospital stay. The individual in this role has a servant's heart and is passionate about helping people wherever they see a need. Responsibilities:Work closely with clinical and non-clinical staff to build out or maintain a workflow for effectively integrating the Get Well Inpatient Solution into the admission processProvide consistent encouragement and training on the Get Well Inpatient Solution for patients and families while offering coaching and guidance for staff to support clinical adoptionConsistently execute high-quality service to patients during their hospital stay while introducing the Get Well Inpatient Solution and educating patients on its purpose and featuresServe as a guide for all questions and basic troubleshooting - quickly answering non-clinical inquiries and directing patients to the right resources within the Get Well Solution and hospital communityMaintain positive working relationship with patients, care team members, and patient family members Partner with Get Wells internal teams to build our knowledge-base & service offering while supporting patientsRequirements:High School Diploma requiredPrevious experience working in a hospital or clinical setting preferredExcellent time-management, problem-solving, and multi-tasking skillsExcellent communication skills, with a strong emphasis on listening and empathyAbility to navigate difficult and sensitive patient conversationsTech savvy. Proficiency with web-based applications and general comfort in learning new tools and technology. Tools used: Apple laptops, Google Workspace, Zoom, Get Well Rounds+, etc.Previous experience in customer service is highly preferredMulti-lingual: Spanish speaking preferred but not requiredAdhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulationsAbout GW RhythmX GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally. Most relevant press releases:

Created: 2026-04-04