Sr. Security Engineer - Customer Service Support, Ring ...

We are seeking an experienced Security Engineer III (L6) individual contributor to expand critical security infrastructure around data protection and accountability. Ring and Blink Customer Support employees use 1P and 3P tools to handle customer data and perform actions that can impact customers’ devices, security, and privacy. In this role, you will own the continued development of mechanisms designed to monitor, detect, and escalate security events to incident response teams. You will also work cross-functionally with application security (AppSec), software development engineers, and solution architects to design workflows that inject security concepts early in CS technology build cycles. You will tackle ambiguous, large-scale security challenges where customer, employee, or legal/regulatory needs are defined, but security strategies must be established from the ground up. Key job responsibilities- Design and implement security frameworks that scale across Ring and Blink Customer Support operations, including Splunk-based detection systems, monitoring dashboards, and unified security intelligence platforms consolidating insights from Incident Response, Adversarial Threat, Insider Threat, Fraud, and Loss Prevention - Develop AI-powered security solutions including risk scoring systems, automated threat detection, and intelligent security response mechanisms - Establish streamlined security pathways that balance rigorous security standards with efficient application security assessments, partnering with AppSec, Product Security, and Engineering teams to certify technology projects - Drive cross-organizational consensus across multiple stakeholder groups with differing priorities, mentoring security engineers and setting standards for security engineering excellence - Design and implement security compliance frameworks that meet Amazon standards and regulatory requirements (CCPA, GDPR, FTC), including automated compliance tracking, identity and access management, and audit-ready controls - Proactively engage with product and system owners to design security controls for emerging technologies, translating complex security risks into actionable recommendations while balancing business needs, customer experience, and measurable risk reduction A day in the lifeA big part of your day is meeting with solution architects and engineering teams, reviewing technical designs and providing security guidance. Where time allows, you'll volunteer for and conduct ASR reviews, evaluating new systems against security standards. Throughout all of this, you will mentor, and delegate some of the work listed above to junior security engineers. You will also work on projects like engineering employee-facing security solutions (including AI)—tools that make it easier for support teams to work securely without friction.About the teamRing Blink Customer Support Security (RBCS CSSec) protects customer trust by strengthening Security, Privacy, Compliance, and Fraud posture across Ring and Blink Customer Support. We investigate sensitive escalations, analyze telemetry, determine root causes, and drive fast resolution for unauthorized access or anomalous device behavior. Partnering with engineering, security, fraud, legal, and product teams, we ensure rigorous case handling and risk reduction. We provide governance, audit readiness, fraud prevention, secure workstation compliance, and cross-functional program delivery through scalable mechanisms, SOPs, automation, and roadmaps to keep our organization compliant, efficient, and growth-ready.BASIC QUALIFICATIONS- 4+ years of non-internship background in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools experience- 5+ years of work in identifying security issues and risks, and developing mitigation plans experience- 4+ years of (non-internship) scripting, programming, and security code review in common programming languages experience- Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go- Experience (non-internship) in scripting, programming, and security code reviewing in a common programming language- Experience (non-internship) in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools- Experience working in identifying security issues and risks, and developing mitigation plans- Experience (non-internship) in industry-based security vulnerabilities identification, attack patterns, and remediation techniques- Experience as a mentor, tech lead or leading an engineering teamPREFERRED QUALIFICATIONS- Experience applying threat modeling or other risk identification techniques or equivalent- Experience with security in service-oriented architectures/microservices and web servicesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Created: 2026-04-02