Regional Patient Experience Manager (ED experience)

Our promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.All the benefits and perks you need for you and your family:Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability InsurancePaid Time Off from Day One403-B Retirement Plan4 Weeks 100% Paid Parental LeaveCareer DevelopmentWhole Person Well-being ResourcesMental Health Resources and SupportPet BenefitsSchedule: Full timeShift:Day (United States of America)Address:1500 SW 1ST AVECity:OCALAState:FloridaPostal Code:34471Job Description:Responsible for directly managing the operations and improvement of patient experience. This position implements best practices across a region. This role provides senior-level consulting and coaching to leaders in best practices for patient experience. In addition, this position leads or participates in planning regional events, including conferences and strategic forums. Additionally, this role requires a strong working knowledge of effective reporting and interpretation of survey results and statistical concepts. Responsibilities for this role include leveraging resources to provide appropriate education and serving as a change agent for process improvement.Collaborates with executive leaders to meet facility needs and leverages resources effectively.Oversees the consulting and coaching program to drive improvement.Participates in planning for patient experience develops and monitors project workplans to ensure timely completion.Leads committees and efforts at assigned campuses, sharing best practices across the region.Works with campus senior leadership to drive accountability and performance review.Knowledge, Skills, and Abilities:Demonstrates strong communication, organization, and follow-through skills, managing patient experience improvement initiatives, projects, and programsSkilled, demonstrated experience as a nurse leader driving patient experience improvementKnowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute servicesExcellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executivesFlexibility and adaptability to change, with the ability to function in a highly independent manner due to remote location from central headquartersStrong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical, and executive leadershipStrong attention to detail and ability to problem-solve effectivelyStrong consultant skillset, with the ability to influence all levels in the organizationExhibits excellent complex analytical, and change management skillsSolid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisionsStrong knowledge of Patient Experience best practices, and how to best integrate with clinical careSolid knowledge of CMS CAHPS requirements, statistical concepts, and the survey processExpertise in effective methods of education and adult learning practicesAbility to lead, organize, and work on multiple initiatives/projects without compromising workProficiency in Microsoft Outlook, Word, PowerPoint, ExcelLean or Six Sigma application knowledge [Preferred]Education:Bachelor's in nursing , healthcare, business or related field [Required]Master's [Preferred]Work Experience:5+ relevant experience [Required]Licenses and Certifications:Registered Nurse (RN) [Required]Six Sigma [Preferred]Certified Patient Experience Professional (CPXP) [Preferred]Physical Requirements: (Please click the link below to view work requirements)Physical Requirements - Range:$72,189.82 - $134,259.75This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Created: 2026-04-02