Health Engagement Specialist (Bilingual)

Position Summary: The Health Engagement Specialist will be responsible for handling incoming requests for home care services and for managing all client change in condition (CIC) calls from the direct care staff. They will be responsible for vetting and quoting opportunities for private pay as well as coaching and training direct care staff on the CIC process and reports. Additionally, the specialist will monitor and address electronic visit verification geofence incidents, correct geofence issues, and provide coaching to direct care staff. The Specialist will have regular ongoing communication and status updates with Agency Directors as well as Operational leaders. (Bilingual - Spanish)Schedule: Remote - 40 hours per week (1 day a month in the Lisle Office) Addus HomeCare 801 Warrenville Road Ste. 800 Lisle, IL 60532Temp to hire: for an initial 6 month timeframe with possible hire after that periodPay: $20 to $22 Hourly>> We offer our team the best Medical, Dental and Vision BenefitsContinued EducationPTO PlanRetirement PlanningLife InsuranceEmployee discountsEssential Duties:Receive incoming calls from potential new clients in all markets and for all brandsRelay information about available services and programsQualify and advance lead to 'conversion ready' status by identifying the client’s needsWork closely with sales force, external referral partners and branch managers regarding call activity and new leadsMaintain, follow up and track referralsReceive and document CIC calls from direct care staffReview and verify CIC reports from EVV and other electronic systems, perform follow up as necessaryEvaluate CIC information for additional follow upRelay CIC information to payer care managers, physicians, internal operations or other interested partiesReview and evaluate EVV geofence reports to identify reasons for eventsWhen possible, correct client data to correct incorrect geofence eventsContact direct care personnel to obtain additional information regarding geofence events and provider education and coaching related to correct EVV protocolsRelay information and issues to internal operations as needed for follow upConduct competitive surveys and mystery shopsPerform quality assurance callsAlways maintains a high degree of confidentiality due to access to sensitive informationMaintains regular, predictable, consistent attendance and is flexible to meet the needs of the departmentFollows all Medicare, Medicaid, and HIPAA regulations and requirementsAbides by all regulations, policies, procedures and standardsPerforms other duties as assignedPerformance Responsibilities:Maintains positive internal and external customer service relationshipsMaintains open lines of communicationPlans and organizes work effectively and ensures its completionContribute to census and revenue growthMeets all productivity requirementsDemonstrates team behavior and promotes a team-oriented environmentActively participates in continuous quality improvementRepresents the organization professionally at all timesPosition Requirements & Competencies:Associates Degree or the equivalent required; Bachelor’s Degree preferredTwo years’ experience in customer service, marketing and/or sales (Call Center environment strongly preferred)General knowledge of home care and home health; knowledge of managed home healthcare preferredStrong communication skills and interpersonal skillsSolid computer proficiency in Microsoft Office including Excel and web-based applicationAbility to complete tasks in a multi-phased, fast paced environmentCommitted to exceptional customer service and meeting customer needsTo apply via text, text 10366 to 334-518-4376#IndeedADCOR #ACADCOR #CBACADCOR #DJADCOREmployee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here:

Created: 2026-04-02