Insomniac - Community Engagement Coordinator

THE ROLE The Community Engagement Coordinator is primarily responsible for high-volume, public-facing fan experience inquiries across Insomniac’s festivals, brands, and concerts. This role manages inbound questions, comments, and concerns across social media and email platforms, ensuring no question goes addition to day-to-day customer service, this role supports broader community engagement efforts by identifying trends in fan sentiment, escalating issues with context, and assisting with post-event insights. The Coordinator works closely with Social Media, Marketing, Ticketing, Operations, and Production teams and may work off-hours, overnight shifts, and on-site at festivals as needed.This position reports to the Community Engagement Manager and is not a remote role. RESPONSIBILITIESMonitor and respond to high-volume customer inquiries across email inboxes, direct messages, and public-facing social channels, ensuring all festival-related questions and issues are addressed in a timely mannerEngage with Headliners on social platforms, responding to positive comments using the appropriate brand voiceMonitor platforms for safety-related concerns and high-priority issues, escalating and coordinating with Marketing, Ticketing, Operations, and Production teams to ensure timely resolutionWork on-site at festivals, monitoring online discourse and solving problems in real timeAdditional tasks to be determined in real time by Social Media and Headliner Experience teamsTrain and provide support in onboarding team members, clients, vendors and partners when neededAll other projects and initiatives as identifiedQUALIFICATIONS2+ years of relevant experience in customer serviceAn in-depth understanding of electronic music, festival culture, and the live music spaceKnowledge of Facebook, Twitter, Instagram, YouTube, TikTok and other social media platformsStrong awareness of social media trends, audience behaviors, and evergreen content patterns, with the judgment to apply them appropriately in a brand-safe environmentOrganized self-starter with meticulous attention to detailProficient in grammar, copywriting, and asset selectionExperience working on-site at concerts, music festivals, or other large-scale eventsAbility to work overnight, off-hours, and react appropriately to time-sensitive situationsWORK ENVIRONMENTMust be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlinesMust be able to tolerate loud noise levels and drastic temperature climates while working on site at various event locationMust be able to work in open concept office spaceApplicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Created: 2026-04-02