Star Service Cashier - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others.PurposeThis position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.Essential Functions and ResponsibilitiesMaintains Room Service tracking and control records and filesStays informed of status of menu item availabilityAssists guests with selection of food, beverage, wine, dessert and specialty itemsMakes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form saleTakes and processes room service orders in a timely manner according to Loews standardsCompletes Room Service paperwork to ensure proper billing of all charges to appropriate guest accountResponds to complaints regarding room service orders in appropriate manner according to Loews standardsPosts Amenity charges to guest accountsDistribute amenities to server by confirming guest room number of guestDispatch bussers/ server to handle guest requestsCall back guest to confirm guest satisfaction with food quality and serviceOther duties as assignedSupportive Functions and ResponsibilitiesPromotes and applies teamwork skill at all timesNotifies appropriate individual promptly and fully of all problems and/or unusual matters of significanceIs polite, friendly, and helpful to all guests, management and fellow employeesAttends all appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsQualifications:Previous experience in cashiering, hospitality, or food service preferred.Proficiency with POS systems and basic computer skills required.Proven experience working in high-volume Food and Beverage operations preferred.Strong organizational skills.Excellent customer service skills.Excellent English communications skills, written and verbal required.Ability to work flexible schedule to include AM/PM, weekends and holidays required.High school diploma or equivalent.

Created: 2026-04-02