Nuuly Customer Success Associate, Tier 1 (Temporary, ...

Nuuly is looking for a Customer Success Associate, Tier 1 that will be responsible for delivering frontline support by addressing straightforward customer inquiries and resolving common issues efficiently. This role requires clear communication, attention to detail and a strong customer-first mindset.Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand.Expected hours for the role are the option of one of the below shifts:Friday, Saturday Sunday 9am-5pm ESTFriday, Saturday Sunday 2pm-10pm ESTSaturday, Sunday Monday 9am-5pm ESTSaturday, Sunday Monday 2pm-10pm EST Hours are subject to change depending on the needs of the business. Respond to customer inquiries via chat or emailProvide accurate information on services and policiesResolve routine issues such as subscription status updates, refund requests and billing inquiriesEscalate complex cases to higher-level support when necessaryFollow clear guidance given by the leadership team when appeasing customersEmpathetic to customers’ needs but understanding of the business’ bottom lineCollect and share feedback to external teams to ensure the needs of the customers are being metExperience in customer service or related roleDemonstrate a passion for and understanding of the URBN brands, customers and product.Must have access to consistently stable internet connection.#LI-HP1 URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefitsUSD $15.00 - USD $15.00 /Hr.URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Created: 2026-04-02