Client Service Manager, Personal Lines

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. OverviewAt Gallagher,we’relooking for a Client Service Manager to join our Personal Lines team. In this role,you’llwork closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions.You’llhelp build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact. How you'll make an impactYou’llplay a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members,you’llhelp ensure client needs aremetand compliance standards are upheld.Here’swhatyou’lldo:Manage the renewal process by gathering client information, analyzing their needs, and helping delivertimely, tailored solutions.Identifygaps in coverage, review claims, secure existingbusiness, and drive the sale ofadditionalservices and lines of coverage.Build andmaintainstrong relationships with clients and carrier partners throughtimelyresponses and strong customer service, ensuring trust and satisfaction.Help your team address client risk management needs through consultative conversations and personalized strategies.Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.Conduct regular audits to ensure compliance with regulations andmaintainhigh service standards.Maintainaccurateand up-to-date client and policy data using Gallagher’s systems.Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.#LI-JW1 About YouBachelor's degree with a minimum of 3+ years Client service and/or claims management experienceOR-High School degree/GED with a minimum 8+yearsclient service and/or claims management experience.A Property and Casualty Insurance License.Proficiencyin Microsoft Office.A desire to build relationships and deliver results.Adaptability and resilience in managing shifting priorities.A collaborative mindset to work with teams across Gallagher.

Created: 2026-04-02