Routing Optimization Specialist

About USS: United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Overview: The Routing Optimization Specialist develops, maintains, and optimizes branch-level routing to ensure safety, efficiency, productivity, and service quality. This role conducts route analysis, evaluates operational performance, and implements improvements to enhance branch efficiency.The analyst provides ongoing support and guidance to branch and area leadership and enables Operations Coordinators in routing and dispatch systems. They partner with teams to identify process improvements, manage reroutes, and address ad-hoc operational needs. Travel to branches for projects, site visits, and onboarding supports effective execution of routing strategies. Responsibilities: Routing Analysis & OptimizationConduct branch assessments and root-cause analyses using routing tools and operational performance data to identify operational improvement opportunities.Evaluate route size, density, efficiency, and hours of service to determine when rerouting is needed.Perform facility and market-level reroutes and recommend operational adjustments to improve route efficiency.Provide proactive routing and operational support using routing and logistics software.Support ad-hoc or emergency routing needs as required.Performance Monitoring & ImprovementMonitor branch performance against productivity and efficiency targets; assist Area Management in developing improvement plans.Provide resource recommendations to management teams.Monitor performance across Operations Coordinators and provide targeted operational enablement to improve routing effectiveness and overall operational execution.Partner with Operations teams to identify routing changes and process improvement munication & Relationship ManagementMaintain proactive communication with local leadership, VPs, GMs, & DOR.Build and maintain strong working relationships with leadership & branch operations staff.Operational Support & EnablementSupport Operations Coordinators by providing operational enablement and subject-matter support in routing and dispatch systems, ensuring proficiency in route adjustments, issue resolution, opportunity identification, and ongoing capability development.Travel & Project SupportTravel to branches for reroute projects, site visits, employee onboarding, and other business needs (up to 25%).Complete special projects as assigned.Valid driver license (Class CDL A, B, or C).Clear driving record and proof of current automobile insurance.SUPERVISORY RESPONSIBILITIESThis position does not have direct supervisory responsibilities. Qualifications: EDUCATIONMin/PreferredEducation LevelDescriptionMinimumHigh school diploma or GED, or equivalent combination of education and experience.Associate’s degree (AA) from a two-year college or technical school and 2-5 years of related experience and/or training; or equivalent combination of education and experience.EXPERIENCEMinimum Years of ExperienceMaximum Years of ExperienceComments25Minimum of 2-3 years’ experience in transportation field.ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIESTechnical Expertise & Operational Competence: Experience with multi-stop routing systems and dispatch procedures. This includes proficiency with computer applications including Navision, Microsoft Office, and routing/logistics munication & Interpersonal Effectiveness: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and employees in both verbal and written formats.Analytical & Quantitative Reasoning: Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals. Experience with calculating rates, discounts, interest, commissions, percentages, etc.Strategic & Operational Planning: Ability to develop, implement, and monitor operational plans and routing strategies to optimize efficiency and productivity.Continuous Improvement & Process Optimization: Ability to identify, design, and implement process improvements to enhance operational effectiveness.Adaptability & Emergency Response: Ability to respond to unexpected operational challenges and make timely, effective decisions under pressure. Physical Requirements: Sit while answering phones or reply to emailsUse hands and fingers to handle, control or feel objects tools or controlsRepeat the same movements when entering dataSee details of objects that are less than a few feet awaySpeak clearly so listeners can understandUnderstand the speech of another personFocus on one source of sound and ignore othersHear sounds and recognize the difference between them Benefit Summary: All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:Holiday & Paid Time Off (pro-rated for Part-Time employees)Medical/PharmacyDentalVisionEmployer-Paid Short-Term DisabilityEmployer-Paid Employee Basic Life & Accidental Death and DismembermentVoluntary Employee Life & Accidental Death and DismembermentVoluntary Spousal LifeVoluntary Dependent LifeHospital Indemnity, Accident and Critical IllnessCommuter/Transit AccountHealthcare Flexible Spending AccountDependent Care Flexible Spending AccountHealth Savings Account401(k) with employer matchEmployer-Paid Employee Assistance Program (EAP)Employee Discounts Salary Range: $57,500.00 - $83,400.00 / year Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement: Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Created: 2026-04-02