Westside Service Representative

Description POSITION TITLE: WESTSIDE SERVICE REPRESENTATIVE DEPARTMENT: SERVICE EXTENSION STATUS: NON-EXEMPT/REGULAR-FULL TIME SUPERVISOR: SERVICE EXTENSION DIRECTOR GENERAL STATEMENT:The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people. The Salvation Army is an equal opportunity employer. SCOPE OF POSITION: u2022 Provide coordination, oversight, and support to volunteer-led Service Extension Units and community partners throughout Western Washingtonu2022 Serving as a key liaison between The Salvation Army, community stakeholders, volunteers, and Divisional Headquarters (DHQ), this position strengthens unit operations, expands community relationships, and ensures consistent and compassionate service delivery in alignment with Salvation Army mission, policies, and standards.u2022 Key leadership role in administering the voucher program, seasonal campaigns and programs, including the iconic Red Kettle Campaign and Camp Arnold participation, helping communities plan, execute, and celebrate meaningful impact. ESSENTIAL DUTIES AND RESPONSIBILITIES: Service Extension Unit Support & Coordinationu2022 Serve as the primary point of contact for assigned Service Extension Units in Western Washington.u2022 Provide guidance, coaching, and ongoing support to volunteers, community groups, and local leaders to ensure effective operations and mission alignment.u2022 Assist units with planning, implementation, and evaluation of services and programs, including emergency assistance, seasonal programs, special projects, Red Kettle Campaign activities, and Camp participation.u2022 Conduct regular site visits and maintain consistent communication with volunteers and community partners.u2022 Support unit sustainability through leadership development, volunteer succession planning, and sharing of best practices.u2022 Ensure compliance with Salvation Army policies, procedures, reporting requirements, and deadlines.u2022 Support completion and submission of required statistical, financial, and narrative reports.u2022 Assist with volunteer onboarding, background checks, training coordination, and maintenance of required records.u2022 Ability to travel to community meetings and eventsCommunity Liaison & Volunteer Engagementu2022 Build and maintain positive working relationships with community partners, civic leaders, churches, agencies, and donors.u2022 Represent The Salvation Army at community meetings, coalitions, and public events.u2022 Serve as a liaison between Service Extension Units and Divisional Headquarters.u2022 Identify community needs and communicate opportunities for collaboration, partnership, and growth.u2022 Recruit, onboard, train, and support volunteers and community partners.u2022 Provide guidance regarding volunteer roles, expectations, accountability, and appropriate boundaries.u2022 Promote volunteer engagement and retention through communication, encouragement, and recognition efforts.u2022 Support development of volunteer leadership within Service Extension Units.Seasonal Campaigns & Program Oversightu2022 Provide coordination and oversight for seasonal campaigns and programs, including the Red Kettle Campaign, holiday assistance, back-to-school initiatives, and other outreach efforts.u2022 Serve as the primary Service Extension liaison for Red Kettle Campaign planning and execution within assigned communities.u2022 Support early planning, site coordination, volunteer recruitment, scheduling, and partner engagement for seasonal programs.u2022 Ensure seasonal campaigns follow divisional timelines, standards, and reporting requirements.u2022 Assist with post-season follow-up, volunteer appreciation, and partner recognition.u2022 Promote and support Camp Arnold participation across Service Extension communities.u2022 Assist Service Extension Units with identifying eligible children and families and coordinating registration and logistics.u2022 Serve as a liaison between Service Extension communities and Camp Arnold staff to support positive camper experiences.u2022 Provide local-level support for Emergency Disaster Services activities when requested.Administrative & Program Supportu2022 Maintain accurate documentation, correspondence, schedules, and records related to Service Extension operations.u2022 Track unit activity, community contacts, volunteer engagement, and seasonal program participation.u2022 Communicate regularly with the Service Extension Director and divisional staff regarding field activity, trends, and emerging needs.u2022 Perform other related duties as assigned. EDUCATION AND WORK EXPERIENCE:u2022 High school diploma or equivalent requiredu2022 Minimum of 3 years of experience in one or more of the following fields in community-based programs, volunteer management, nonprofit work, or social services KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: u2022 Detail oriented and attention to detailu2022 Self starteru2022 Team playeru2022 Strong use of the English language in verbal and written communicationu2022 Ability to work with a diverse population of individualsu2022 Strong organizational skillsu2022 Ability to work in a fast-paced environment and maintain poise under pressureu2022 Customer service mindsetu2022 Project management skillsu2022 Graphic design skillsu2022 Strong analytical and research skillsu2022 Proficient typing skills (60 words per minute)u2022 General knowledge of business protocolsu2022 Ability and willingness to keep information confidentialu2022 Ability to organize and motivate groups of peopleu2022 ability to build and sustain effective relationships across diverse communitiesu2022 Must possess a valid Washington State driveru2019s licenseu2022 Ability to pass a Motor Vehicle Records check in compliance with The Salvation Armyu2019s policy, including a requirement to be 21 years of ageu2022 Must pass The Salvation Armyu2018s in-house yearly driving test SOFTWARE-RELATED SKILLS: u2022 Microsoft Office Suite including Outlook, Word, Excel and Powerpoint requiredu2022 Graphic design platforms requiredu2022 Working knowledge of integrated database applications and ability to use new software programs with basic training. PHYSICAL REQUIREMENTS: u2022 Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basisu2022 Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overheadu2022 Ability to operate telephoneu2022 Ability to operate a desktop or laptop computeru2022 Ability to lift up to 25 lbs.u2022 Ability to access and produce information from a computeru2022 Ability to understand written informationu2022 Ability to operate a motor vehicle Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance. Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered. Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available. Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option. Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events. Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three monthsu2019 service time. Paid Vacation: Two weeks annually, accruing from day one, for non-exempt positions.Four weeks annually, accruing from day one, for exempt positions.Accrued vacation is eligible for use after six monthsu2019 service time. Paid Holidays: 13 designated holidays + 1 floating holiday per year Working Conditions:This position is a home based/remote role with extensive field work across Western Washington. Frequent local and regional travel required; occasional divisional travel expected. The role requires regular use of a computer and technology, including email, virtual meetings, data systems, and webu2011based platforms. Must be able to work effectively in a remote environment while maintaining communication, organization, and responsiveness. The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organizationu2019s need or when circumstances change. Work Schedule / Location: This position is a home based/remote role with extensive field work across Western Washington. Routine overnight travel required; extended travel may be necessary during peak seasons. Flexible work schedule required during high-demand periods, including the Red Kettle Campaign and summer camp coordination. Occasional evening and weekend work required Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-04-02