Customer Service Representative/Call Center ...

Job Description The Customer Service Specialist I & II roles are responsible for delivering highu2011quality customer support in a fastu2011paced, callu2011center environment. This position requires strong communication skills, the ability to manage challenging customer interactions, and consistent performance against key service metrics. Following training, the role operates on a hybrid schedule. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 2u20133 years of experience as a Customer Service Representative Prior call center experience with strong verbal and written communication skills Proven ability to deu2011escalate angry or frustrated customers and manage challenging situations professionally Experience working in a metricsu2011driven environment, including: Average Handle Time (AHT) Afteru2011Call Work / Wrap Time Schedule adherence Call monitoring and quality standards Key Performance Indicators (KPIs) - Bilingual (SPANISH) -Mortgage Background

Created: 2026-05-02