Pre Access Registration Specialist Bilingual I

Job Description: This Pre-Registration 1 Bilingual is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to assist. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital. Essential Functions u2022 Demonstrates complete understanding and ability to apply registration policies and procedures. u2022 Verifies medical insurance eligibility and benefits. u2022 Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities. u2022 Provides cost estimates to patients, and collects payments. u2022 Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing. u2022 Ability to multi-task, set priorities, and manage time effectively. u2022 Be responsible for meeting productivity and call center quality measures. u2022 Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance. Skills u2022 Patient Registration u2022 Insurance u2022 Financial Assistance u2022 Medical Records Management u2022 Customer Service u2022 Pre-Payment, Payment Handling u2022 Communication u2022 Office Equipment u2022 Computer Literacy u2022 Problem Solving u2022 Work from home/remote u2022 Bi-lingual u2013 Spanish We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont and Washington Minimum Qualifications u2022 High School Diploma or demonstrates revenue cycle experience u2022 Demonstrates registration experience, working in an acute care facility, medical office or call center u2022 Passing score on language proficiency test u2022 Spanish speaking u2022 Knowledge of HIPPA regulations u2022 Excellent computer skills (including Microsoft Office applications) u2022 Excellent Internet connection Preferred Qualifications u2022 Epic experience Physical Requirements u2022 Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. u2022 Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. u2022 Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. u2022 Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $24.99 We care about your well-being u2013 mind, body, and spirit u2013 which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence (

Created: 2026-04-02