Video Teller

TEKsystems is seeking a candidate to join our clients team as a Video Teller. This is a great opportunity for someone with prior customer service experience seeking an opportunity to use their skills to build a career within the financial industry. Description The video bank teller will be responsible for communicating with customers on video calls through an interactive teller machine (ITM) to assist them with check deposits, withdrawals, transfers, loan payments, credit card payments, updating personal information, troubleshooting online banking accounts (ex: getting logged out; helping them get back in), and going over account disputes. Not responsible for loan applications or opening accounts. Essential Functions/Responsibilities: + Monitor technical problems and correct deficiencies; monitor processing systems for efficient utilization. + Answer customer inquiries relating to bank products and services. + Inquires may be received via ITM session delivered through ITM routing technology or through digital channels such as email, social media and online chat. + Recognize sales opportunities and refer clients to sales associates Remain current on products, services, policies and procedures + Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank Resolve customer issues through account research and utilization of support materials and resources + Perform customer account transaction and maintenance activities accurately + Strive for first contact resolution of customer inquiries, transactions and problem resolution + Escalate customer requests requiring additional knowledge or expertise as defined by department leadership Skills & Qualifications: Prior customer service experience - does not have to be call center Prior experience in banking is ideal - not required Completed Associates degree or higher education preferred Job Type & Location This is a Contract to Hire position based out of Cincinnati, OH. Pay and Benefits The pay range for this position is $16.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cincinnati,OH. Application Deadline This position is anticipated to close on Apr 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-04-02