FIELD SERVICE SPECIALIST JR-185801

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients- that is what Vantive aspires to deliver.u00a0We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients' lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.u00a0The Field Service Technician is a key customer facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices. Field Technicians are hands-on and enjoy solving advanced technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner.u00a0Essential Roles and Responsibilitiesu00a0Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols.u00a0Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills.u00a0Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments.u00a0Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly.u00a0Plan and order necessary parts for service and maintenance, maintaining proper inventory control.u00a0Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques.u00a0Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction.u00a0Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues.u00a0Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices.u00a0Contribute to team and organizational success by mentoring peers, sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges.u00a0Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed.u00a0Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies.u00a0Manage travel to clinical and stakeholder sites for technical support, training, and meetings.u00a0Demonstrate interpersonal sk lls that embrace Vantive's cultural values of Care, Own it, Trust and Innovate.u00a0Perform other duties as assigned.u00a0Required Qualificationsu00a0Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems in compliance with safety and regulatory standards.u00a0Demonstrated ability to work independently to effectively manage assigned territory.u00a0Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers.u00a0Excellent verbal and written communication skills required.u00a0Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint).u00a0Able to work in healthcare environments while adhering to PPE protocols (e.g., gowning, mask), and meet the physical demands of the role including standing, kneeling, bending, and regularly lifting up to 50 lbs, with occasional heavier lifting using appropriate aids.u00a0Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required.u00a0Valid driver's license required.u00a0Demonstrates alignment with Vantive's cultural values: Care, Own it, Trust, and Innovate.u00a0Experience and Educationu00a0Associate's degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical fieldu00a0OR associate's degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience.u00a0OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience.u00a0OR completion of a U.S. military electrical or electrical biomedical equipment technology program.u00a0Previous field service experienced is strongly preferred.u00a0We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $60,000 - $75,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.u00a0US Benefits at Vantiveu00a0This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan (

Created: 2026-04-02