Supervisory Immigration Services Assistant (SISA)

Summary Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Immigration Services Assistant (SISA), you will provide technical and administrative support to subordinate staff to ensure compliance with USCIS procedures, policies and regulations. Responsibilities The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Supervise the day-to-day operations of a clerical support team in immigration records, adjudication, and mail operations for a USCIS field office. Provide administrative, technical supervision of clerical support in customer services, records and mail management, FOSS contract services if applicable, and adjudication, enforcement case processing in a field office. Provide facility management support to ensure the staff are adhering to safety regulations and mail distribution requirements. Support various work units to ensure those units adhere to local and agency guidelines on case file staging for active, inactive, and closed cases to ensure cycle movements of files. Monitor and adjust daily work of subordinates to meet uncontrolled priorities and requirements from the field office and with other neighboring DHS components. Coordinate with other field supervisors and district specialist/managers to establish field goals, priorities and to assist in formulation long-term plans. Requirements Conditions of Employment Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position IS considered

Created: 2026-04-02