OnSite Team Lead - Columbus, OH

Position summary: u00b7 Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Essential duties & responsibilities: u00b7 Provides clinical surgical support by managing all relevant equipment. u00b7 Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. u00b7 Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. u00b7 Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. u00b7 Maintains knowledge base of equipment and disposable products through Stryker education training programs. u00b7 Provide physicians and OR personnel with information on new and current products. u00b7 Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis. u00b7 Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account. u00b7 Accurately records and reports all surgical procedure information. u00b7 Adheres to all Stryker and medical facility policies, standards and procedures. u00b7 Analyze and resolve both routine and non-routine product issues expediently using independent judgment. u00b7 Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. u00b7 Adhere to (HIPAA) and other related patient confidentiality policies and procedures. u00b7 Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) Education & special trainings: u00b7 High School diploma or equivalent required u00b7 Bacheloru2019s Degree, Associateu2019s Degree or equivalent certifications preferred. u00b7 Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal Qualifications & experience: u00b7 Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. u00b7 Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. u00b7 The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations. u00b7 The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) u00b7 The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account. u00b7 The ability to provide support/coverage at other accounts in other regions, which may include overnight travel. Physical & mental requirements: u00b7 Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. u00b7 Ability to remain standing and/or walking for an extended period of time. u00b7 Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. u00b7 Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.). u00b7 Excellent analytical skills. u00b7 Excellent interpersonal skills. u00b7 Excellent equipment problem-solving skills. u00b7 Excellent time management skills with ability to use independent judgment and critical thinking effectively. u00b7 Must be able to explain and generate detailed guidelines and procedures. Essential Functions: Area of Impact: Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work has impact on team and other groups. Leads Tier 1 huddles. Actively participates in and as needed, leads hospital huddles. Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction. Manages charge sheets and billing for account. Business Expertise: Solid understanding of critical metrics and their impact on the business and customer relationship. Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Strykeru2019s impact on the account. Functional Knowledge: Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience. Provides in-service training at the request of the customer. Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement. Responsible for onboarding new employees. Functional knowledge of SPD & OR. Significant understanding of surgeon preference. Manages and coordinates Stryker and customer onboarding and compliance requirements for team. Good understanding of Joint Commission requirements and managing that for the team and account. Interpersonal Skills: Information exchange requiring tact and diplomacy. Consistently facilitates and leads team building activities and actively participates. Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite. Scope of Work Summary (Sterile Processing Department u2013 SPD): Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments. Core Responsibilities: u00b7 Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation. u00b7 Perform in-line function testing (leak, sharpness, insulation, or power checks). u00b7 Wrap and containerize sets for sterilization per IFU. u00b7 Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership. u00b7 Facilitate repairs, replacements, and instrument tracking per hospital protocols. u00b7 Communicate with SPD and OR leaders regarding equipment readiness and process improvements. Certifications: u00b7 CRCST required within 6 months of hire (per Stryker and state legislation). u00b7 Ongoing annual continuing education required. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer u2013 M/F/Veteran/Disability.

Created: 2026-04-02