Vacation Rental - Sales Support Specialist

Role DetailsLocation: San Pedro Sula or TegucigalpaWork Arrangement: Monday - Friday, 8:00 am -5:00 pm, weekends offType of Support: Outbound calls, emailsContract Duration: Full-timeWork Schedule: Open to shifting schedules (subject to business requirements)Expected Start Date: May 7, 2026About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and lets build the future of customer experience together. The RoleCrescendo is looking for talented individuals to join our Sales team as Sales Support Specialists II. In this role, youll be the first point of contact for potential customers, helping guide them through their initial experience with one of our innovative partners in the short-term rental technology space.Youll play a key role in connecting with trial users, understanding their needs, and turning their interest into meaningful conversations with our Account Executives. If you enjoy speaking with people, thrive in a fast-paced environment, and have a natural ability to build connections, this role is for you.What Youll Do:Engage with new trial users promptly via phone, introducing the product and setting the tone for a great customer experienceQualify leads by asking thoughtful questions, identifying needs, and capturing key insightsSchedule meetings between potential customers and Account ExecutivesConduct follow-ups to confirm attendance, send reminders, and reschedule when neededRe-engage with missed appointments to keep the conversation moving forwardSupport lead generation efforts through outbound calls, email, and chat outreachIdentify customer pain points and share insights with the Sales team to support successful conversionsProvide a friendly, professional, and engaging experience across all communication channelsMaintain accurate records and manage multiple conversations while staying organized and detail-orientedWhat We Expect From You:Excellent English communication skills (spoken and written - EFSET C1 or C2 level or equivalent)At least 1 year of experience in customer service, sales, or technical supportStrong interpersonal and communication skills with the ability to build rapport quicklyConfidence in speaking with a wide range of customers and guiding conversations toward actionHigh level of organization, attention to detail, and follow-up skillsAbility to work in a fast-paced, dynamic environment and adapt to changeTech-savvy with the ability to navigate multiple platforms (CRM tools, messaging platforms, etc.)Customer-focused mindset with a genuine desire to help and solve problemsStrong time management skills, punctuality, and accountabilityNice to Have:Familiarity with platforms like Airbnb, Vrbo, or Experience in appointment setting or sales environmentsInterest in working in a diverse and collaborative global environmentWhat Youll Get In Return:Hybrid working arrangementsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from home, paid Sabbatical LeaveTraining and professional development opportunitiesCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2026-04-03