Responsibilities : • Interact with drivers to verify and accurately input shipment information into customer systems. • Assign carriers to appropriate dock doors for inbound and outbound shipments; allocate trailers to drivers accordingly. • Coordinate and respond to customer needs in real-time to ensure service goals and expectations are met. • Monitor yard equipment placement to ensure proper organization; maintain manual data backups to support business continuity in the event of system failures. • Other projects and tasks as assigned.