Enterprise Salesforce Service Cloud Voice Consultant - ...

WhoYou’llWork WithIn our Salesforce business, we help our clients bring the most impactful customer experiences tolife,and we do that in a way that makes our clients the heroes of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team iscomprisedof customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.Our Enterprise Salesforce team is looking to add a passionate Consultant or Senior Consultantto take on the role of Contact Center Modernization Consultant - Salesforce Service Cloud VoiceWhat You’ll DoProvide contact center operational, technical, and functional expertise to project teams and customersLead clients in defining or clarifying detailed scope requirements (e.g., user stories, use cases)Propose, implement, and manage the implementation of Contact Center Modernization solutions that meet business requirements and client commitmentsSupport or lead client sessions to gather, define, and document requirementsTranslate business requirements into scalable and reliable technical solutions, including configuration, solution design, and proof-of-concept (POC) developmentPerform impact analysis for scope change requests, document changes to requirements, configuration, and data mappingDevelop implementation estimates for the delivery lifecycle, including development, testing, training, communication, deployment, and post-production supportParticipate in training content development and end-user training deliveryWork within the client-directed delivery methodologies and related tools such as Scrum, Jira, Rally, and Azure DevOpsManage time and demand across multiple clients and internal initiatives with the support of a direct managerDrives to 85% target utilization, delivering enterprise-grade client solutions in a client-facing team approachWhat You’ll BringRequired3+ years of experience with Salesforce or equivalent enterprise CRM in a role delivering outcomes in product, design, integration development, or system administration3+ years of experience with CCaaS (Contact Center as a Service) technology or on-premises telephony and related capabilities, including but not limited to IVR, IVA, ACD, omnichannel routing, channel automation, workforce management, quality monitoring, outbound campaigns, performance analytics, and artificial intelligence3+ years of experience estimating and delivering technology capabilities for business functions such as customer experience, service, technical support, or sales2+ years of experience with technology integration in a role delivering outcomes in product, design, configuration, integration development, or system administrationDemonstrated understanding of CTI (computer telephony integration) and digital channel automationsDemonstrated ability to collaborate with non-technical users to define requirements and high-level design of technology solutionsExperience in leading and/or supporting executive demos or conversations up to a Vice President levelStrong oral and written communication skills, including presenting, meeting facilitation, and problem-solving skillsProven ability to research new technology solutions and educate colleagues and clients on the practical implementation for their situationPreferredSalesforce development-related experience in Service Cloud or Health Cloud, including knowledge of case management and routingCCaaS development experience in one or more CCaaS platforms such as Amazon Connect, Five9, NiCE CXone, or Genesys with applicable certificationsExperience with Salesforce Service Cloud Voice and unified routingAnalytical skills and experience with the complete lifecycle of complex enterprise projects, understanding of core project management concepts, theories, practices, and methodsExperience with Salesforce Open CTI, or equivalent CTI technology. Experience working with REST APIsPrior technology consulting roles with client-facing responsibilitiesExperience with Salesforce DevOps process, CI/CD, including deployment pipeline best practices with different tools such as Azure, Git, BitBucket, etc.Experience with Salesforce Einstein AI and Agentforce for ServiceAWS experience, particularly with Amazon Connect, and supporting services such as AWS Lambda, CloudWatch, and IAMAbout UsSlalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most pensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer a yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and salary ranges:East Bay, San Francisco, Silicon Valley:Consultant: $130,000- $158,000Sr. Consultant: $159,000 - $194,000San Diego, Los Angeles, Orange County, Seattle, Boston, New Jersey, New York City, Washington DC, Westchester:Consultant: $120,000- $147,000Sr. Consultant: $146,000 - $178,000All other locations:Consultant: $110,000- $135,000Sr. Consultant: $135,000 - $165,000In addition, individuals may be eligible for an annual discretionary bonus.Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We will accept applicants until May 31, 2026 or until the position is filledWearecommittedtopaytransparencyandcompliancewithapplicablelaws.Ifyouhavequestionsorconcernsaboutthepayrangeorothercompensationinformationinthisposting,pleasecontactusat: and AccommodationsSlalom is an equal opportunity employer and is committed to attracting, developingand retaininghighly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations areavailable for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact if you require accommodationsduring the interview process.

Created: 2026-04-03