Lead Full Stack Engineer, Agentic AI

The Lead Full Stack Engineer role at Manulife/John Hancock, will focus on Global Retirement Technology, offering the opportunity to sit at the intersection of enterprise engineering and cutting-edge Agentic AI. The position contributes to the company's transformation mission by designing and operationalizing autonomous AI agents that automate complex workflows, enhance developer productivity, and improve customer retirement journeys. The successful candidate will serve as a technical leader and architect u2014 shaping how AI is adopted safely and responsibly across a large financial services organization. They'll gain hands-on experience building real-world AI agent systems at enterprise scale, with exposure to governance, compliance, and cross-divisional strategy. This will be a high-impact opportunity for an engineer to lead meaningful innovation while mentoring teams and influencing platform direction. Position Responsibilities + Design and implement autonomous AI agents (planner-executor, RAG-based) to automate internal workflows (code review, + incident triage) and customer-facing journeys (plan enrollment, personalized nudges) + Architect microservices, event-driven, and serverless cloud solutions; design APIs and event streams enabling safe agent + action + Embed AI governance controls including guardrails, prompt/content filtering, PII handling, bias checks, and human-in-theloop + escalation + Lead root cause analyses, observability integration, and AIOps for CI/CD and incident response + Evaluate third-party AI platforms and model providers; lead cost/performance trade-off discussions + Mentor engineers in AI-safe design, prompt engineering, agent orchestration, and evaluation practices + Define success metrics (task completion rates, MTTR, customer outcomes) and operate agents with SLIs/SLOs Required Qualifications + 10+ years in Senior Digital Engineering roles, partnering with Architecture groups + Hands-on experience with Java Spring Boot, .NET, React, Node.js, Python, and SQL at large scale + Experience with cloud platforms, specifically AKS, with containerized services and model serving + Proficiency with DevOps tooling: GitHub Actions, SonarQube, Fortify, Snyk + Experience with monitoring/logging tools such as New Relic + Knowledge of data platforms such as Azure Databricks and building compliant data pipelines + Experience on large transformation projects including AI adoption roadmaps and governance + Bachelor of Science in Computer Science or equivalent + Financial Services experience preferred Preferred Qualifications + Experience with LLMs and orchestration frameworks such as LangChain/LangGraph and agent patterns (Planner-Executor) + Building RAG systems using vector databases (e.g., Azure AI Search) and knowledge graphs; prompt engineering and + evaluation + Model hosting and inference experience (Azure OpenAI Service, Llama/OSS models) with cost/latency optimization + Safety, compliance, and governance expertise: policy enforcement, PII/PCI handling, and auditability in regulated + environments + Strong MLOps/LLMOps skills: data curation, evals, telemetry, and prompt/version management _When you join our team:_ + Weu2019ll empower you to learn and grow the career you want. + Weu2019ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, weu2019ll support you in shaping the future you want to see. _If you are applying to this role in Massachusetts, please note the salary range is $127,330.00 - $ 236,470.00 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance_ . The role being advertised is an existing vacancy. Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera mu00e1s fu00e1cil y a vivir mejor. Para obtener mu00e1s informaciu00f3n acerca de nosotros, visite . Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retenciu00f3n de talento, el ascenso y la remuneraciu00f3n, y administramos todas nuestras pru00e1cticas y programas sin discriminaciu00f3n por motivos de raza, ascendencia, lugar de origen, color, origen u00e9tnico, ciudadanu00eda, religiu00f3n o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientaciu00f3n sexual, caracteru00edsticas genu00e9ticas, condiciu00f3n de veterano, identidad de gu00e9nero, expresiu00f3n de gu00e9nero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajaru00e1 con los solicitantes que requieran una adaptaciu00f3n razonable durante el proceso de solicitud. Toda la informaciu00f3n que se haya compartido durante el proceso de solicitud de adaptaciu00f3n se almacenaru00e1 y utilizaru00e1 de manera congruente con las leyes y las polu00edticas de Manulife/John Hancock correspondientes. Para solicitar una adaptaciu00f3n razonable en el proceso de solicitud, envu00edenos un mensaje a . Ubicaciu00f3n principal Boston, Massachusetts Modalidades de Trabajo Hu00edbrido Se prevu00e9 que el rango salarial estu00e9 entre $127,330.00 USD - $236,470.00 USD Los empleados tambiu00e9n tienen la oportunidad de participar en programas de incentivos y recibir una compensaciu00f3n vinculada al rendimiento empresarial e individual. El salario real variaru00e1 segu00fan las condiciones del mercado local, la geografu00eda y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educaciu00f3n/formaciu00f3n. Si solicitas este puesto fuera de tu ubicaciu00f3n principal, por favor escru00edbenos a para conocer el rango salarial correspondiente a tu ubicaciu00f3n. Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolu00f3gicos, de salud mental, oftalmolu00f3gicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopciu00f3n/subrogaciu00f3n y bienestar, y planes de asistencia al empleado/familiar. Tambiu00e9n ofrecemos a los empleados admisibles varios planes de ahorro para la jubilaciu00f3n (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educaciu00f3n financiera. Nuestro generoso programa de du00edas libres pagos en EE. UU. contempla hasta 11 du00edas festivos, 3 du00edas personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o mu00e1s cuando lo exija la ley) por au00f1o, y ofrecemos todos los tipos de licencias contempladas por la ley. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (. Conozca sus derechos ( Permiso Familiar y Mu00e9dico Ley de Protecciu00f3n del Empleado contra el Examen Poligru00e1fico ( Derecho al Trabajo Verificaciu00f3n Electru00f3nica (E- Verify ) Transparencia Salarial (English_formattedESQA508c.pdf) Company: John Hancock Life Insurance Company (U.S.A.)

Created: 2026-04-04