Director Performance Analytics

Director Performance Analytics - GB06AE Weu2019re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals u2013 and to help others accomplish theirs, too. Join our team as we help shape the future. Director, Performance Analytics u2013 Auto Liability Claims Overview The ABI and GL Claims Performance Analytics group is seeking a Director to lead claim insights and strategic analytics, with a primary focus on Auto Bodily Injury (ABI) claims. As a senior leader on the Claims Performance Analytics team, this role will manage a small team responsible for developing innovative analytical solutions, identifying trends, and delivering actionable insights that drive business outcomes. This is a highly visible role within Claims and across business segment leadership. It requires deep expertise in technical analysis combined with the ability to clearly and effectively communicate insights to senior executives. Acting as a trusted analytic advisor, this leader will monitor and evaluate ABI trends across business segments and present findings to Auto line of business leadership. Success in this role depends on the ability to build strong partnerships with Actuarial and Product stakeholders by transforming claims data into meaningful, businessu2011driven insights. In partnership with the Transformation & Optimization Office (T&OO), this leader will also identify opportunities for improvement, contribute to initiative development, and support the implementation of innovative solutions that enhance claim performance and operational efficiency. Key Responsibilities + Translate complex data into actionable insights, delivering clear results and recommendations to all levels of business leadership. + Lead, mentor, and develop a team of 5u20137 Performance Analysts responsible for building, testing, and validating Key Performance Indicators (KPIs). + Oversee the design and implementation of advanced leading indicator metrics and analytical frameworks. + Conduct deepu2011dive analyses to identify emerging trends and root causes, presenting findings to Claims and Segment Executive Leadership. + Develop a comprehensive understanding of claim processes and their impact on overall business performance. + Actively participate in claims and business segment meetings to provide ongoing insights and guidance. + Effectively manage competing priorities and deliver highu2011impact results in a fastu2011paced environment. + Evaluate and adopt new tools, technologies, and analytical techniques to continuously enhance performance analytics. Qualifications + Minimum of five years of experience in analytic function (e.g., Finance, Operations, Claims, Actuarial, or Sales) within the insurance industry, including advanced trending analytics and statistical analysis. + At least two years of proven leadership experience with a track record of successfully developing and managing teams. + Exceptional communication and presentation skills with the ability to convey technical concepts to executive leaders and Claims field leadership. + Strong analytical skills, including the ability to draw meaningful insights from limited or imperfect data. + Demonstrated success in developing innovative data solutions and translating complex analyses into compelling, actionable narratives. + Highly collaborative with the ability to build and sustain strong, trusted working relationships. + Disciplined, structured, and customeru2011focused thought leader. + Experience with data visualization and reporting tools such as Tableau or similar platforms. + Strategic thinker with intellectual curiosity and a transparent, consultative approach to analytics. + Selfu2011directed with sound judgment and strong decisionu2011making capabilities. + Creative problemu2011solver with a strong commitment to delivering results. + Auto Bodily Injury experience or working knowledge of actuarial principles is strongly preferred. + Bacheloru2019s degree in statistics, mathematics, actuarial science, or a related field preferred. Claims Performance Analytics u2013 Strategic Direction Leverage advanced analytics, cuttingu2011edge technology, and strong collaboration to deliver timely, meaningful insights that enable partners to effectively respond to claim and market trends. Claims Performance Analytics u2013 Key Characteristics + Trustworthy: Demonstrates authenticity, transparency, and integrity in all interactions. + Partnershipu2011Focused: Collaborates to align insights with shared goals through active listening and shared understanding. + Valueu2011Oriented: Remains solutionu2011focused, maximizing impact through optimized skills, technology, and processes. + Soughtu2011After Experts: Innovative, intellectually curious leaders committed to continuous learning and insight enablement. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartfordu2019s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $138,000 - $207,000 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Created: 2026-04-04