IT Manager/Director

Description We are looking for an experienced IT Manager/Director to oversee and optimize our organization's IT operations in Madison, Wisconsin. This is a contract-to-permanent position, offering a dynamic opportunity to lead teams, manage infrastructure, and drive IT strategies in the semi-conductor and electric component manufacturing industry. The ideal candidate will bring strong leadership skills and a comprehensive understanding of service desk management, security, and infrastructure. Responsibilities: u2022 Lead and manage the IT department, including service desk operations, infrastructure, and security protocols. u2022 Oversee performance reviews and ensure alignment with organizational goals for IT staff. u2022 Implement and maintain Active Directory, backup technologies, and Cisco systems to support business operations. u2022 Manage cloud ERP systems, including QAD, and ensure seamless configuration management. u2022 Develop and maintain vendor relationships to optimize technology solutions and cost efficiency. u2022 Utilize Jira Service Desk and Confluence tools to streamline service desk ticketing and problem resolution. u2022 Ensure superior customer service by fostering a responsive and efficient IT support environment. u2022 Monitor and optimize IT hardware and software systems for peak performance. u2022 Evaluate and manage talent pipelines within the IT team to support organizational growth. u2022 Drive continuous improvement initiatives within IT operations and service delivery. Requirements u2022 Proven experience in IT management or leadership roles within a technical environment. u2022 Strong knowledge of Active Directory, Cisco technologies, and backup systems. u2022 Expertise in cloud ERP systems, such as QAD, and configuration management. u2022 Proficiency with Jira Service Desk, Confluence, and other Atlassian tools. u2022 Demonstrated ability to oversee service desk operations and manage ticketing systems. u2022 Skilled in vendor management and fostering effective partnerships. u2022 Excellent communication and customer service skills to support internal and external stakeholders. u2022 Familiarity with performance review processes and talent development within IT teams. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-04-04