Practice Architect II, AWS Connect

Description Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Hereu2019s what the opportunity supported through our TGS Talent Acquisition Team requires: The Sr Amazon Connect Practice Architect is a leadership role responsible for strategic client engagement, AWS alliance alignment, and offering development for the Amazon Connect strategic team. This role guides and shapes end-to-end contact center modernization programs (typically $2-5M+) by defining the target architecture, delivery approach, and value narrative, while remaining hands-on enough to unblock teams and deliver critical technical outcomes. The Practice Architect partners across Sales, Solutioning, Delivery, and Engineering to ensure offerings and client strategies are technically sound, repeatable, and scalable across industries. Engagements are primarily North America focused and include executive-level advisory, solutioning, and architecture leadership across customer programs. The Practice Architect may be customer-facing on-site as needed and is expected to lead cross-functional teams through strategy, design, build, and operational readiness. This role may require up to 10% travel. The ideal candidate brings deep expertise in AWS and Amazon Connect (contact flows, routing, integrations, and agent experience), along with modern cloud-native delivery (microservices, serverless, CI/CD, and DevOps). They will work with the AWS alliance and internal stakeholders to set goals for offering development, create demonstrable reference architectures, and collaborate with cross-functional agentic architecture teams to enable Agent Assist and contact-flow automation using tools such as Amazon Q in Connect and Amazon Bedrock AgentCore/MCP. Primary responsibilities: Strategic Engagement Leadership: Lead strategic client engagements by shaping contact center modernization strategy, architecture, and roadmap. Define success metrics, operating model, and governance that enable delivery teams to execute consistently across customers. Solution Architecture & Hands-On Execution: Own the technical architecture for complex Amazon Connect programs and guide implementation teams. Jump in as needed to deliver critical components (e.g., contact flows/modules, integration patterns, security/IAM, IaC pipelines) and ensure solutions meet functional, non-functional, and compliance requirements. Drive a shared architectural vision and enforce standards across teams. Alliance, Offering Development & Enablement: Partner with the AWS alliance, Sales, and Solutioning to define offering strategy, roadmaps, and GTM goals. Produce repeatable architectures, accelerators, and presales assets (demos, reference implementations, and field guides) that enable consistent sales motions and delivery outcomes. Agentic Architecture & Integrations: Collaborate with agentic architecture teams to design and implement tool-based automation that supports contact flows and Agent Assist (e.g., MCP tools, Bedrock AgentCore gateways/runtimes). Guide integrations to external enterprise systems such as CRMs (e.g., Salesforce/Dynamics), collaboration platforms (e.g., Teams/Slack), and ERPs (e.g., SAP/Oracle) using secure, scalable API and event-driven patterns. Additional Responsibilities as needed will include but not be limited to: Pre-Sales Support: Support Solution Architects and Solution Executives with technical opinions, methodology recommendations, work estimates, and solution support. Practice Support: Provide input, expertise, and hands-on contribution to the design and continuous improvement of Amazon Connect and agentic AI offerings, accelerators, and enablement artifacts. Research competing offerings and AWS roadmap direction to keep the practice current and differentiated. Create and maintain practice assets that document reference architectures, integration patterns, security standards, and repeatable delivery playbooks. Human Resources: Assist with interviewing, hiring, and on-boarding of project team members. Strategic Engagement & Delivery Governance Responsibilities Partner with Delivery, Sales, and the AWS alliance to ensure new opportunities are scoped correctly, risks are assessed early, and the engagement approach aligns to the portfolio operating model. Facilitate internal alignment and assemble cross-functional solution teams (Connect, integrations, security, data/AI) for strategic engagements and pursuits. Provide architecture leadership and solution consulting through discovery, solutioning, and transition, ensuring the implementation plan is actionable and repeatable. Participate in executive briefings, project kickoffs, architectural reviews, and steering/status forums to guide decisions and maintain stakeholder alignment. Ensure the prescribed methodology, architecture standards, and security/compliance controls are followed from opportunity assessment through go-live and operational handoff. Develop collaborative relationships with Delivery and Engineering teams to remove blockers, accelerate execution, and ensure high-quality outcomes. Help define program performance metrics aligned to KPIs/OKRs and internal offering success measures (adoption, reuse, time-to-value, ROI). Identify opportunities for service improvement through standardization, automation, agentic enablement, and operational optimization. Pre-Sales Support u2022 Work with Solution Architects and Solution Executives, when needed, to develop scope, prepare solutioning guidelines for Amazon Connect offering development. u2022 Work with front-office, legal, and risk and security on GRC for the offerings developed. u2022 As needed, understand client business and technical requirements and communicate internally with Solution Architects and Solution Executives to ensure solution matches client needs u2022 As needed, support Solution Architects and Solution Executives in process to calculate risk premium, prepare and review estimates, and prepare project pricing guidelines. Practice Support u2022 Collect and provide input into the design, development and improvement of service offerings and internal DevOps and Cloud accelerator programs u2022 Implement service offering changes in process and procedures u2022 Maintain and organize Enterprise Modernization portfolio intellectual property u2022 Work with Managers and Director to improve and implement changes to project delivery processes, methodology, and back office procedures u2022 Stay informed with regards to developments in the application management industry and maintain current knowledge of the generally accepted best practices in service transition and management Additional Skills & Qualifications -Communication with stakeholders -Organize Projects Experience Level Entry Level Job Type & Location This is a Permanent position based out of Baltimore, MD. Pay and Benefits The pay range for this position is $156000.00 - $234000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: u2022 Medical, Dental, and Vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life and AD&D for employee and dependents) u2022 Short and Long-Term Disability u2022 Health Spending Account (HSA) u2022 Transportation Benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-04-03