Senior Technical Director - AI UX

It's fun to work in a company where people truly BELIEVE in what they're doing Job Description Summary: Rocket Software a leading provider of enterprise modernization software is expanding its AI strategy and leading the application of AI to further our vision of u201cModernization Without Disruptionu201d. With AI offerings like SmartChat, Anomalytics and Rocket Eva, Rocket is an established player in the application of AI in the modern enterprise. Rocket is expanding its AI strategy and is seeking a Senior Technical Leader to join Rocketu2019s AI COE to define how intelligence is embedded into enterprise workflows across our product portfolio. The Senior Technical Director for AI User Experience will set the long-term vision for how users collaborate with AI-driven capabilities across copilots, contextual assistants, multimodal interfaces, and intelligent automation to ensure these experiences are intuitive, trustworthy, governable, and enterprise-grade. This role will define Rocketu2019s cross-product AI experience architecture, establishing reusable patterns, constraints, and principles for AI-powered interactions as the market evolves. The successful candidate will ensure consistency, responsibility, and impact in how AI augments human decision-making across Rocketu2019s products, particularly in complex, regulated, and mission-critical environments. Essential Duties & Responsibilities u2022 Define Rocket's AI-driven experience strategy across all product lines, with a focus on embedding intelligence into enterprise workflows, decision paths, and operational systems. u2022 Architect reusable, scalable experience frameworks and primitives for AI copilots, contextual assistance, and multimodal interactions, emphasizing trust, clarity, and human control. u2022 Establish and enforce patterns for transparency, explainability, governance, and responsible AI use, translating policy and platform constraints into effective user experiences. u2022 Partner with Product, UX, and Engineering leadership to integrate AI experience patterns into product roadmaps and platform architecture, and to challenge designs that compromise trust or usability. u2022 Lead applied R&D exploration of next-generation AI interaction models focused on improving human-machine collaboration, reducing cognitive load, and enabling safe automation. u2022 Publish internal and external thought leadership to help shape Rocket's point of view on enterprise AI experiences. u2022 Engage directly with customers and industry partners to validate AI interaction models against real-world operational needs and constraints. u2022 Mentor senior engineers and influence technical direction across teams, serving as a key architectural authority for AI-driven experiences. Required Qualifications u2022 12+ years of experience in software engineering, AI/ML systems, UX architecture, HCI, or related technical disciplines. u2022 Deep experience designing and delivering AI-enabled user experiences in complex software systems. u2022 Strong technical understanding of ML/NLP concepts and the ability to work effectively with AI engineering teams. u2022 Demonstrated ability to simplify complex, high-stakes workflows using intelligence-driven design. u2022 Excellent communication skills with the ability to influence across engineering, product, and design organizations. Preferred Qualifications u2022 Experience building enterprise software for technical or operational users (e.g., infrastructure, analytics, DevOps, data platforms, modernization). u2022 Familiarity with responsible AI design, explainability, auditability, or compliance-oriented UX patterns. u2022 Experience with multimodal interaction models, including chat-based interfaces, visual reasoning cues, or voice, where appropriate. u2022 Advanced degree in Computer Science, HCI, AI/ML, or a related field. #LI-Remote Annual salary range for this position is between $174,500.00 - $235,575.00 gross before taxes. . What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to . We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just codeu2014itu2019s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether weu2019re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Created: 2026-04-03