Installation Technician

SUMMARY ROLES/RESPONSIBILITIES: Onsite installation of Northland products and servicesProvides a great customer experienceSupports all internal departmentsINSTALLATION TECHNICIAN JOB DUTIES:Complete surveys for all products and services. Manage relationships with all vendors and partners to troubleshoot, setup and configure customers networks.Reserve telephone numbers from an available data base and update workbooks. Install, program, troubleshoot and cutover all Products, Services and Equipment Complete all administrative tasks as required per departmental guidelines. Configure, troubleshoot, and maintain basic networking environments including Ethernet, TCP/IP, VLANs, DHCP and QoS, POE, stall and terminate various types of cabling and associated infrastructure. Work with technologies and platforms related to Northlands core network.Schedule site visits with customer, internal departments, and coordination of work with all pertinent parties (landlords, customers, contractors, internal)Work with and assist customers with deploying software or applications needed to maintain Northland products and services, including operating systems, Windows, MS Office; computer support including PCs, server hardware, configurations and troubleshooting. Work with Project Coordinator and customer to ensure smooth installations. Port telephone numbers at time of cutover Assess customer needs to effectively recommend a configuration solution.CAREER PATH - SENIOR INSTALLATION TECHNICIAN JOB DUTIES:Includes all essential job duties above Training, assisting, and mentoring other team members. Lead large complex installations for all products, services, and third-party applications. Build and enhance team member relationships by collaborating with all departments to address common issues, make recommendations and assist with facilitating a positive customer experience.Assist with creating and updating internal resources such as knowledge base, SOPS, product manuals. Acquire and maintain training and certifications as required.SUPERVISORY RESPONSIBILITIES: None MINIMUM JOB QUALIFICATIONS:High school degree required, Experience with PC required and ability to work independently.A valid drivers license and transportationSome data related background and ability to setup and troubleshoot networking issues related to VOIP issues.Strong Customer service and communications skillsGood working knowledge of Category 3, 5, 5E and 6 voice/data wiring platforms, and industry color codes and standards.PREFERRED JOB QUALIFICATIONS:Associate degree with 1 2 years of experience in telephone or electronics experienceFamiliarity with firewalls and network equipment.Familiarity with hosted phone systems and featuresUnderstanding of data networks as applied to VOIP communications.Understanding of voice transmission delivery methods and the types of service provided across copper, fiber, POTS, T1, T3, SIP, CAS, VOIP Transmission, analog transmission, digital transmission etc.Familiarity with high-speed data, what its used for and how its delivered.Certifications for A+, Network + and Security +

Created: 2026-04-04