Senior Support Specialist

Description For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to (.com) with your resume. You can also call my office number at 424-270-9193 We are looking for a highly skilled Senior Support Specialist to join our client in Beverly Hills that is in the public safety industry and this individual will be providing dedicated IT and technical support across three fire stations. This role involves supporting mission-critical applications, fire-specific systems, and general IT infrastructure to ensure seamless operations. This is a long-term contract position, offering an opportunity to work in a dynamic and impactful environment. Responsibilities: u2022 Deliver technical support for vendor-managed systems, including troubleshooting, scheduling upgrades, and maintaining accurate system documentation. u2022 Oversee the implementation, testing, and ongoing maintenance of public safety systems such as Computer Aided Dispatch, Records Management Systems, and station alerting tools. u2022 Provide hands-on technical support for mobile and in-vehicle devices, including firetruck communication systems, radios, and modems. u2022 Manage and resolve complex hardware and software issues within fire stations and mobile command vehicles. u2022 Train fire department personnel on IT best practices and ensure they are equipped to use critical systems effectively. u2022 Collaborate with the cityu2019s IT team to address both fire-specific and general municipal IT needs. u2022 Evaluate, test, and debug municipal and public safety applications to meet operational requirements. u2022 Coordinate schedules for routine IT projects and ensure timely delivery of support services. u2022 Assist with office automation and mobile device management citywide, balancing competing priorities effectively. Requirements u2022 At least one year of experience in computer systems analysis, design, or programming, preferably in a public safety or municipal environment. u2022 Bacheloru2019s degree in Computer Science, Information Systems, or a related field is preferred. u2022 Proficiency in troubleshooting hardware and software issues, including mobile and in-vehicle technologies. u2022 Hands-on experience with Computer Aided Dispatch systems, Records Management Systems, and station alerting tools. u2022 Strong vendor management skills and the ability to maintain excellent communication with stakeholders. u2022 Familiarity with Active Directory, Microsoft Windows 10, and mobile device management tools. u2022 Experience with audio-visual systems and service desk ticket management. u2022 Strong customer service orientation combined with the ability to work onsite across multiple locations. For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to (.com) with your resume. You can also call my office number at 424-270-9193 Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-04-06