Software Support Engineer

Description The primary function of a Software Support Engineer programs and configures security-related systems as required by the customer and directed by the manager. Typical Duties and Responsibilities: complete software Installation and configuration for various access control, video surveillance, and alarm intrusion systems. Provide integration support for customersu2019 existing systems with their access and video security solutions. Provide support to CGL internal teams that repair and maintain customer systems; perform regular maintenance to prevent breakdowns; diagnose problems with customers computerized systems and determine the course of action and perform the repair. Contacts customers prior to the date of scheduled software related projects to verify coordinate needed information and or personnel. What you will do as a Software Support Engineer: u2022 Provide software Installation, integration and configuration and service of access control systems including but not limited to Software House, Genetec, S2 netbox and net controllers,Openpath. u2022 Installation, integration and service of various video surveillance solutions including but not limited to Genetec, American Dynamics, Exacq, Milestone. u2022 Configure and program network architecture to support access and video solutions. u2022 Perform IP network configuration for camera and access control systems u2022 Maintain certifications for camera and access control systems u2022 Provide customer system training What you bring to the table: u2022 Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors. u2022 The ability to work closely with Information Technology professionals to ensure project and customer expectations are met. u2022 Strong oral/written communication and interpersonal skills. u2022 Must be a responsible, self-motivated, self-starter, personable and well organized. u2022 Superior customer service skills to deal with both internal and external customers. u2022 Ability to manage multiple tasks simultaneously. u2022 Must be able to effectively handle stressful situations. u2022 Must be able to read and effectively interpret general business documentation. u2022 Associate is required to stand, walk, climb, sit and use hands and fingers. u2022 Reaching, grasping, and carrying activities also required. u2022 Valid and current driveru2019s license. REQUIRED EXPERIENCE: u2022 5-7 yearsu2019 experience preferred u2022 Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable. u2022 Requires ability to pass CORI check and obtain MA certificate of clearance u2022 Familiarity with SQL programming language is a plus TRAVEL: Local travel required, primarily within the Greater Boston metropolitan region but may include other areas within Massachusetts, Rhode Island, and New Hampshire Job Type & Location This is a Contract to Hire position based out of Westwood, MA. Pay and Benefits The pay range for this position is $35.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Westwood,MA. Application Deadline This position is anticipated to close on Apr 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-04-06