Service Coordinator

Job Description The Service Coordinator is responsible for assigning, monitoring and tracking helpdesk and team break fix and service request tickets and coordinates team assignments via a variety of tools. They will enter tickets directly into tracking tool. Researches missing information and updates ticket with same. Schedules technician site visit. Responsible for all follows-up with customers to ascertain satisfaction with services. Collects data and prepares reports on call volumes and other key metrics.. Job Duties: Answer telephones Assign work orders to technicians through telephone requests and web requests Receive shipments and distribute received merchandise to technicians Work within the TMS software program to create work orders, enter assets, and make any changes necessary relevant to hospital equipment Provide support to department manager, technicians, lead CE coordinator, and PM Manager Generate typed PM stickers for technicians Ship equipment through UPS software, or utilize any other carrier if necessary Send out small tools and equipment to vendors for repair Request purchase orders from purchasing Manage medical scopes Any ad hoc assignments given We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Must Have High School or higher education Non Tobacco User Strong Customer Service Skills (good personality, out going, friendly, thick skinned) MS Suit experience with a focus on Excel Good Organizational skills Associates Degree Previous Healthcare experience

Created: 2026-04-06