Visitor Services Coordinator

POSITION OBJECTIVEu00a0Sears think[box] at Case Western Reserve University is the largest free and open-access innovation center and makerspace in the United States. Spanning seven floors, think[box] supports idea exploration, prototyping, and creative and entrepreneurial work in a dynamic, public-facing environment.u00a0Working under general direction and reporting to the Director of Business Operations, theu00a0Visitor Services Coordinator serves as the first point of contact and central liaison for all visitors to Sears think[box]. This position oversees daily Welcome Desk operations, administrative workflows, and visitor logistics in a high-traffic, public-facing environment. As such, the coordinator is responsible for greeting, registering, directing, and managing the needs of guests ranging from faculty, students, and community members to high-level corporate and strategic partners.u00a0Additionally, the visitor services coordinator supports online purchasing, maintains related documentation, and handles sensitive and confidential information. The coordinator also exercises sound judgment and discretion while observing visitorsu00bf behavioral and usage patterns, surfacing insights and escalating questions or concerns with colleagues and campus resources such Public Safety, when situations require additional support.u00a0ESSENTIAL FUNCTIONSVisitor services and front-of-house operations: manage day-to-day operations for the Welcome Desk, serving as the first point of contact for all visitors entering Sears think[box]. Greetu00a0guests (faculty, staff, students, members of the public, tour groups, strategic partners) and ensure everyone is appropriately signed in or, in the case of meetings or events, connected with their hosts. Register new public users and issue membership cards. Answer questions about the facility, providing information about hours and access policies, parking, and general resources. Act as a liaison to campus resources such as Public Safety and Case Western Reserve University Police Department as needed to escalate and resolve questions, complaints, or concerns.u00a0Initiate and follow up on routine correspondence.u00a0Answer incoming calls and emails as related to general visit inquiries, including monitoring the generalu00a0[]{rel=

Created: 2026-04-06