Product Management Director, Wireless

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. Youu2019ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary This Product Management Director owns strategy, product definition, and delivery for missionu2011critical wireless products across the full service lifecycle. This role leads complex, crossu2011system product domains including activation, provisioning, billing, device ecosystems, care, retail tooling, and customer selfu2011service experiences.Operating with significant autonomy, the Product Management Director translates business strategy and customer needs into scalable, reliable products from concept through national launch, balancing customer experience, network constraints, speed, and operational risk. This is a senior individual contributor role. Job Description This role serves as the single accountable product owner for highu2011impact wireless domains, partnering closely with engineering, design, network, care, retail, finance, and operations teams. The Product Management Director (Product Manager 3) is expected to demonstrate strong technical fluency, exceptional product judgment, and the ability to influence outcomes across complex, matrixed organizations. Our team is based in the cutting-edge Comcast Technology Center ( in downtown Philadelphia. Core Responsibilities + Own endu2011tou2011end product strategy and outcomes for core wireless service lifecycle domains + Translate business needs, customer problems, and operational constraints into clear product requirements + Define and maintain multiu2011year product roadmaps aligned to customer experience, revenue, cost efficiency, and scalability + Lead crossu2011functional execution across engineering, UX, network, analytics, care, retail, finance, and operations + Produce highu2011quality product documentation (PRDs, requirements, use cases, metrics) with clear traceability from strategy to delivery + Drive crossu2011functional decisionu2011making to resolve tradeu2011offs and unblock delivery + Ensure launch readiness, including tooling, workflows, training, and customer communications + Design and execute pilots and phased launches with defined success criteria + Define metrics and instrumentation to measure adoption, reliability, conversion, and contact drivers + Use data and insights to refine products postu2011launch and inform roadmap decisions + Represent the voice of the wireless customer and partner closely with frontline care and agent teams + Set standards for product quality, documentation, and operational rigor + Consistent exercise of independent judgment and discretion in matters of significance. Qualifications: _This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future_ + 12+ years of product management experience in complex, platformu2011driven environments + Proven ownership of large, crossu2011system products with material customer and business impact + Strong understanding of wireless service lifecycles, including activation, provisioning, billing, and networku2011dependent systems + Demonstrated ability to partner closely with engineering on technical systems (APIs, workflows, distributed systems) + Exceptional product judgment and ability to operate effectively in ambiguous, highu2011complexity environments + Strong communication skills with a datau2011driven approach to decisionu2011making + Experience in telecom, wireless, broadband, or connectivityu2011focused industries (preferred) + Experience supporting customer experiences across care, retail, and selfu2011service channels (preferred) Employees at all levels are expected to: + Understand our Operating Principles; make them the guidelines for how you do your job. + Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. + Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. + Win as a team - make big things happen by working together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Support a culture of inclusion in how you work and lead. + Do what's right for each other, our customers, investors and our communities. Disclaimer: + This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Customer Experience (CX); Market Research; Product Development; Product Management; Product Roadmapping Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thatu2019s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 15 Years Job Family Group: Strategic Planning & Development

Created: 2026-04-06