Employee Experience, Associate Director

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 100984 Ofc HR - VP Office Work Shift: UR - Day (United States of America) Range: UR URG 116 Compensation Range: $108,483.00 - $162,725.00 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ Responsibilities: The Employee Experience Associate Director leads the Universityu2019s enterprise employee experience and action planning strategy, turning feedback into measurable improvement. This role partners with HR Business Partners (HRBPs), operational leaders, and teams across academic and clinical environments to deliver a cohesive engaging approach (enterprise surveys, pulse surveys, and complementary qualitative methods), to produce actionable insights, and build leader capability for effective, sustained action planning. In a complex higher education and healthcare environment, the Associate Director ensures the institutionu2019s employee experience approach to giving feedback and creating actionable plans for improvement, is credible, data-informed, action-oriented, and measurable, with a strong emphasis on building leader support and ownership and closing the loop with employees to strengthen trust in the process. ESSENTIAL FUNCTIONS Enterprise Employee Listening Strategy (40%) + Design and lead a comprehensive feedback system that includes enterprise experience surveys, pulse surveys, and integrated u201calways-onu201d channels as appropriate for the universityu2019s 28,000 employees (academic, research, administrative, clinical, shift-based, and deskless roles). + Establish and manage employee experience feedback measurers, plans and communicates strategies in partnership with organization leaders. + Partner with institutional stakeholders to ensure survey design reflects the varied work performed in higher ed, healthcare operations and research for a twenty-four seven operation. Insights, Analytics, and Outcome Delivery (25%) + Lead institution-level analysis and interpretation of findings (themes, drivers, strengths, and systemic barriers) and translate results into clear narratives for executives, leaders, HRBPs, and employees. + In partnership with the HR Analytics team, develop and maintain dashboards and insight that are practical for operational leaders (e.g., a concise u201cwhat matters most / what to do nextu201d view), while enabling deeper drill-down tools for HRBPs and leaders. + Elevate insight quality through a balanced toolkit: quantitative results + commentary themes + targeted qualitative follow-up (focus groups/listening sessions) when needed. Leader Enablement and Action Planning Infrastructure (25%) + Build and run the Universityu2019s standard action planning approach: templates, guides, timelines, and leader toolkits that produce measurable, realistic plans. Provide consultation and coaching to HRBPs and leaders on: + how to conduct effective results discussions, + selecting focus areas that matter most, + building plans that fit operational constraints, + tracking progress and reporting outcomes. + Strengthen leader confidence by embedding support systems and learning opportunities for leaders at various levels. Close-the-Loop Communications and Change Adoption (10%) + Partner with HR Communications to deliver transparent u201cyou said / we did / whatu2019s nextu201d updates that reinforce credibility and sustain participation over time. + Support change adoption by helping leaders anticipate barriers (time, competing priorities), and by designing progress timelines and milestones (quarterly check-ins, unit-level scorecards, and action plan refresh cycles). MINIMUM EDUCATION & EXPERIENCE + Bacheloru2019s degree in HR, Organizational Development, Industrial/Organizational Psychology, Business, Public Health/Administration, Analytics, or related field. + 6u20138+ years of experience in employee experience, employee engagement, organizational development, people analytics, or related worku2014preferably in complex, matrixed environments. + Demonstrated experience leading experience surveys and/or listening programs and translating feedback into action plans that drive measurable improvement. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the Universityu2019s Mission to Learn, Discover, Heal, Create u2013 and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the worldu2019s leading research universities, Rochester has a long tradition of breaking boundariesu2014always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If youu2019re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever betteru2014Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Created: 2026-04-06