Support Professional, Academic Accommodations Testing ...

u00a0Support Professional, Academic Accommodations Testing ProctorDepartment: Academic Testing ServicesLocation: Grand Rapids, MIThe Support Professional & Academic Accommodations Testing Proctor provides support to the Testing Center operations. The Testing Center works collaboratively with the Disability Support Services department and provides testing accommodations for qualified GRCC students. This position resides in the Testing Center and is responsible for various aspects of processing and proctoring tests. The day to day responsibilities of this position include checking in students, answering phones, scheduling appointments, supporting student employees, overseeing exam administration and related testing services, ensuring confidentiality, accessibility and test security, and generally ensuring that testing accommodations approved by DSS are implemented as required under the Americans with Disabilities Act. This position must interact effectively in a fast paced, high traffic environment that works with students, faculty and staff.Requisition ID: 1052Position Number: 00001738Employee Group: APSSSchedule: 40 hours/52 weeks; Must be willing to work a flexible schedule. The schedule may need to be adjusted to accommodate peak periods. This may include some evenings and pensation: Level B, $18.67Benefits: Full-timeReports to: Director of Testing Services and Credit for Prior LearningPosting Opens: 3/27/2026Posting Closes: 4/9/2026ESSENTIAL FUNCTIONSu2022 Provide a friendly, supportive and welcoming student experience and environment while demonstrating the highest level of confidentiality and appropriate discretion.u2022 Schedule, administer and monitor testing sessions that include accommodations approved by the DSS department.u2022 Maintain appropriate confidentiality with student accounts and information.u2022 Understand the nature of the ADA and the importance of timely accommodations.u2022 Adhere to NCTA and GRCC testing guidelines while meeting ADA accommodation requirements.u2022 Verify student eligibility for services in collaboration with DSS.u2022 Assist other offices on campus with guidelines to ensure uniformity of testing services.u2022 Manage and resolve routine problems and conflicts for test takers, staff, faculty, and student employees including basic technical trouble-shooting assistance. When needed, contacting the appropriate testing partner or GRCC Information Technologies.u2022 Maintain effective communication among students, faculty and staff regarding testing procedures.u2022 Answer telephone, check voicemail and email daily, taking action as needed.u2022 Align work with Testing Center and work in collaboration with Testing Center staff.u2022 Seek ongoing professional development of test center security and management.u2022 Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.u2022 Performs other related duties as assignedJOB SPECIFICATIONSEducation Credentialsu2022Associate's degree or comparable combination of relevant education and experience.Work Experienceu2022 A minimum of two (2) years of testing or other customer service experience required, preferably in a higher education settingu2022 Some experience related to disability, accessibility and access related technology preferredu2022 Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.Skillsu2022 Basic knowledge of ADA and related laws and requirementsu2022 Demonstrated ability to work effectively with a diverse population which includes individuals with disabilitiesu2022 Proficient computer skills in Microsoft Office (MS Word, Excel, Access, PowerPoint) Gmail Suit

Created: 2026-04-06