Housing Navigator, Steps from Home

ESSENTIAL DUTIES AND RESPONSIBILITIES The Solutions to End Homelessness Program (STEHP) will assist families and individuals who are facing eviction. The Housing Navigator will work with families and individuals to prevent those in the community with housing crisis from entering the shelter and establish a plan for long term housing stability. They will provide extensive transitional aftercare to clients, in order to facilitate a successful transition back in the community or to remain in their community. They will: + Outreach to families residing in New York City facing eviction within NYC communities + Manage a case load of 35 + + Assess prospective clients and determine eligibility for the program + Develop relationship with landlords and brokers for successful relocation into safe and affordable housing if needed + Assist the household with acquiring the necessary documentation and mitigate issues with credit reports, utility arrears, and unfavorable landlord references as necessary + If necessary, assist clients with the process of securing housing including but not limited to, coordinating and attending apartment interviews; acquiring and submitting apartment applications, supporting documentation, and forms; navigating the various rental subsidy and inspection processes; securing applicable move-in assistance; and coordinating move-ins with landlords and other relevant stakeholders + Educate clients on their rights and responsibilities as tenants + Facilitate applications for permanent housing subsidies and apartment relocation expenses + Ensure access to NYC entitlements + Conduct home visits + Traveling throughout NYC as needed + Coordinate access to in-house grants for housing relocation expenses + Conduct extensive case management based on the client's risk factors COMPETENCIES + A commitment to social justice and experience working for non-profit organizations preferred + Excellent communication skills and ability to advocate + Experience with the housing process and housing applications in NYC preferred + Experience working with landlords, brokers and the rental market in NYC preferred + Experience in case management or project management preferred + Ability to work independently and collaborate with a team + Entrepreneurial spirit, ability to problem solve, and build relationships + Spanish proficiency preferred EDUCATION and EXPERIENCE + Associateu2019s degree required with a minimum of 1 year of experience in eviction prevention services preferred Qualifications It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

Created: 2026-04-06