Air Import Supervisor

Job Title:Air Import SupervisorJob Location:Chicago, ILOverview:We have an exciting opportunity for anAir Import Supervisorto lead the end-to-end performance and profitability of our local Air Freight Import team, including Operations and Customer Service. This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth.Key Responsibilities:Oversee and manage all Air Freight Import processes, ensuring efficiency, compliance and high-quality service delivery.Serve as the primary escalation point for customer import shipments; analyze financial performance and drive key KPIs to ensure customer satisfaction and operational excellence.Serve as the primary escalation point for customer import shipments;Maintain strict adherence to safety, security, regulatory requirements, and industry best practices for both shipments and personnelCollaborate closely with internal teams/departments — including Gateway, Trucking, and Handling teams—to ensure seamless service execution and identify opportunities for process improvement.Partner with Sales to support business growth through customer meetings, presentations, and operational insights.Review month-end reports, monitor P&L performance, and manage open AP/AR; escalate carrier or vendor performance issues when required.Allocate tasks, set priorities and deadlines, and ensure full compliance with organizational policies, SOPs, and performance standardsLead, coach, and develop the team through effective hiring, training, mentoring, and performance managementWork effectively with and motivate a unionized workforce in accordance with the Collective Bargaining Agreement, fostering a positive and collaborative work environment.Skills & Requirements:5+ yearsin freight forwarding (Airfreight and/or Import experience preferred).2+ yearsin a leadership or supervisory role strongly preferred.CargoWise experience is a plus.Experience in a unionized environment is an advantage.Excellent communication skills (verbal, written, and presentation).Strong computer skills: Microsoft Suite (Excel, Word, PowerPoint, Outlook).Proven leadership ability: driving KPIs, fostering engagement, and building high-performing teams.Ability to coach, train, and mentor staff for success.Pay Range:$68,722.50 - $91,630.00+ (Based on Experience)Benefits (All Non-Union Employees)Compensation:Competitive base salary plus role dependent performance-based incentives.401(k) Match:$1-for-$1 match up to 4% quarterly + 2% annual base contribution.Stock Purchase Plan:Ability to purchase Deutsche Post AG shares at a discounted rate.Medical:Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.Vision:Optional coverage for exams, frames, and contacts.Dental:Optional coverage for preventive, basic, and major services.Paid Time Off:7 major holidays, 8 floating holidays, and accrued vacation/sick days.Why Join DHL Global Forwarding?At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in buildingcareers, not just jobs, and empowering our team to develop skills and achieve long-term success.Be part of DHL Group, the world’s leading logistics provider, operating in220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with30,000+ employeesensuring seamless transport and supply chain solutions. Explore careers with us:DHL Careers.Equal Opportunity EmployerDHL Global Forwarding is committed toequal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.Work AuthorizationApplicants must belegally authorized to work in the United States.Visa sponsorship is not availablefor this role.#LI-RL2

Created: 2026-04-07