Heavy Duty Technician (Sunrise Ford of North Hollywood)

Job Description Heavy Duty Technician - Sunrise Ford of North HollywoodPrimary ResponsibilitiesAdhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELPSupport the efforts of all coworkers towards meeting our core valuesLook for opportunities to provide exceptional and meaningful experiences with customers and coworkersComply with Go Auto’s policies and Employee Code of ConductReport to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the companyBe a leader in your own role and assist others in their growth, development and sense of community with the teamProtect the legal and financial welfare of the dealership Maintain the utmost legal, moral and ethical standards with all customers and coworkersAttendance at Go University and/or manufacture training as requested by management Primary DutiesMaintain a “Fix it Right the First Time” mentalityProfessionally service and/or repair vehicles as assigned by dealership representative(s)Adjust, repair or replace parts and components of automotive diesel and electrical systems including but not limited to: fuel system, brakes, steering and suspension, engine and drive train, emission control and exhaust, cooling and climate control, and electrical and electronic systems using hand tools and other specialized automotive repair equipmentTest and adjust repaired systems to manufacturer’s performance specificationsRoad test vehicles for diagnostic and quality control purposesComplete all work in accordance with all industry safety standards and manufacturer and dealership proceduresSupply and maintain an inventory of standard and specialized automotive technician tools required to perform all services and repairs. This does not include tools inventoried by the dealership as Special Service Tools (SST’s). All tools must be kept in good working orderMaintain designated work area (bay) and shared work area (operation and cleanliness) in accordance with service management guidelinesUse vehicle protection (seat covers, fender covers, steering wheel covers, on all vehiclesOperate all vehicles safely and responsibly and adhere to posted speed limits on the dealership lot and on public roadwaysDispose of fluids and chemicals and metal safely in accordance with established dealership, Provincial and Federal Environmental guidelinesUnderstand manufacture and aftermarket warranty processesRecommend any maintenance type services due according to the dealerships’ maintenance schedule Document additional recommendations (upsells) in dealership estimating system (CDK VIS/VIL)Correctly utilize the CDK time clock system for time availability and work performed on RO’sUse dispatch system as per dealership process to obtain and process RO’sUse CDK VIS/VIL or manufacturer supplied electronic estimating program for estimate communication with service advisors and the parts departmentProvide the Service Advisor with an accurate labour quote and completion time estimate for any additional repairs or maintenance work recommendations noted during the maintenance and repair processObtain authorization from the Service Advisor to perform additional sold repairs or maintenanceUse manufacturer warranty labour time guide and service recall documentation to access correct warranty repair times and labour operationsObtain warranty upsell authorization from service management and the service advisor before performing any warranty work not listed on the ROKeep abreast of factory technical bulletinsDocument completed services and repairs by making appropriate notes showing detailed condition, cause and correction (CCC)Perform a visual quality control (QC) inspection on all vehicles after work completion and remove any tools, grease marks, dirt, etc. that was a result of the service or repair. Always return vehicles in the same or better condition than they were prior to servicingComplete all Inspections accuratelyUtilize video tools as directed by management Accurately tract and document work performed Perform other duties as assigned by managementPerks:Consistent Hours - No evenings, no guessing. Just a reliable Monday to Friday schedule with a rotating Saturday shiftReal Time Off - Paid time off and vacationTop-Tier Benefits - Health and dental for you and your familyCareer Growth - We don't just offer jobs; we build lifelong careers. We have a known Promote from Within culture, climb the ladder!Learning & Development - Ongoing training, certifications, and access to Go Auto U$50.00/hr401K

Created: 2026-04-08