Sr. Manager, Site Reliability Engineering (Hybrid - ...

Job Description Weu2019re looking for a strategic and hands-on Sr. Manager of Site Reliability Engineeringto lead reliability at scale for one of retailu2019s most complex engineering platforms. Youu2019ll lead a team of talented engineers serving ~2,500 internal developer customers, championing automation and operational excellence to ensure our platform infrastructure enables engineering velocity and business innovation. A day in the life... + Lead & Inspire - Build and mentor a high-performing SRE team that takes pride in platform ownership. Foster a culture of growth, initiative, and continuous improvement. + Drive Reliability - Own the availability and performance of critical services through proactive monitoring, disciplined incident response, and thorough root cause analysis u2014 catching problems before developers ever feel them. + Automate Everything - Drive meaningful reduction of manual toil through automation across deployment, recovery, and scaling processes u2014 freeing your team to focus on higher-impact work. + Champion AI-Augmented Operations - Lead adoption of AI tooling across SRE workflows including automated incident triage, anomaly detection, and AI-assisted on-call response. Partner with the AI & ML Enablement team to build intelligent operational capabilities that give us a meaningful edge. + Monitor & Observe - Define and execute observability strategies across our stack using OpenTelemetry, CloudWatch, Amazon Timestream, Splunk, and other tools u2014 building the telemetry foundation to detect and resolve issues before they impact developers. + Collaborate & Align - Build strong partnerships across engineering, product, and operations u2014 translating reliability goals into business priorities and vice versa. + Plan for Scale - Lead capacity planning and performance tuning for services running on our multi-cloud Kubernetes platform spanning AWS EKS and GCP GKE, with HPA/VPA/KEDA autoscaling across clusters. + Measure & Improve - Establish and track SLOs, SLAs, and error budgets. Use them to drive continuous improvement in system reliability and team efficiency, and report progress regularly to executive leadership. You own this if you have... + Experience - 5+ years in SRE, DevOps, or infrastructure engineering, with 4+ years in a leadership role, ideally managing multi-team or platform engineering organizations. + Technical Depth - Strong expertise in cloud platforms (AWS and GCP), container orchestration (Kubernetes,EKS), and CI/CD pipelines including supply chain security (container signing, SBOM, OPA policy validation). + Programming Skills - Proficiency in Python, Go, or Java. + Tool Mastery - Hands-on experience with OpenTelemetry, CloudWatch, Amazon Timestream, Splunk, Kubernetes, Kafka + Problem Solver - Strong analytical skills and a genuine passion for root cause analysis and continuous improvement. + Communicator - A clear, concise, and collaborative communicator who can translate technical complexity for executive audiences and work hands-on with engineers. + Education - bacheloru2019s degree in computer science, Engineering, or equivalent experience. + Preferred - Experience with large-scale distributed systems in a multi-cloud environment (AWS and GCP). Experience with AI-assisted SRE operations: incident triage, anomaly detection, or AI-augmented on-call tooling. Familiarity with developer platform SRE: internal developer platforms (IDPs), platform reliability metrics, and developer experience measurement. Cloud certifications (e.g., AWS Solutions Architect, Google Cloud Professional Engineer). Weu2019ve got you coveredu2026 Our employees are our most important asset and thatu2019s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. Itu2019s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQu2019s ( for relevant information and guidelines. u00a9 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $191,000.00 - $297,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: About Us Weu2019re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation weu2019re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether youu2019re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWeu2019re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on Join us

Created: 2026-04-08