At-the-Elbow Support Specialist

Job Description u2022u2003Provide at the elbow support for EpicCare Ambulatory and Cadence in outpatient clinical settings u2022u2003Support front desk / patient access staff with scheduling, check in, registration, and appointment workflows using Cadence u2022u2003Support clinicians and clinical staff with EpicCare Ambulatory documentation, chart navigation, and daily workflows u2022u2003Deliver clear, professional, and patient training to end users with varying levels of Epic experience u2022u2003Answer workflow questions, reinforce best practices, and assist users in resolving issues in real time u2022u2003Identify common user challenges and escalate system or build related issues to the appropriate team as needed u2022u2003Travel between multiple Long Island locations as required to provide onsite support coverage u2022u2003Maintain a positive, service oriented presence during a high visibility support period We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u2003Hands on experience supporting EpicCare Ambulatory in a clinical or outpatient setting u2022u2003Hands on experience supporting Epic Cadence, specifically scheduling and front desk workflows u2022u2003Prior experience in an at the elbow, go live, or hypercare support role u2022u2003Ability to train, coach, and support both administrative and clinical users u2022u2003Strong communication skills with the ability to explain workflows clearly and professionally u2022u2003Comfortable working onsite in fast paced clinical environments u2022u2003Reliable transportation required u2013 must be able to commute between multiple Long Island locations u2022u2003Previous Epic go live or post go live stabilization experience u2022u2003Experience supporting both front desk staff and clinicians simultaneously u2022u2003Epic certification in Ambulatory and/or Cadence (preferred, not required)

Created: 2026-04-09