IT Support Technician

Job Description Insight Global is looking to hire an IT Support Technician to sit in Toledo, OH. The IT Support Technician is responsible for analyzing and troubleshooting computer technology issues for employees, fulfilling new hardware, software, and peripheral requests, and supporting other IT resources with project-based initiatives. This role serves as a first point of contact for technical issues across the organization and, at higher levels, assists with escalated support. Support may be provided in person, remotely, via email, or over the phone. All work is tracked through an enterprise service desk system. Responsibilities: -u2003Serve as the first point of contact for technical issues throughout the organization; escalate issues as appropriate and assist with escalated support at higher levels. -u2003Perform on-site and remote technology setup, troubleshooting, and support, including computers, network devices, AV equipment, and software installations. -u2003Build, configure, deploy, and manage desktop and laptop systems. -u2003Assist with identity and access management, including Active Directory and security/access integrations. -u2003Analyze recurring technical issues and recommend or help implement solutions to prevent future occurrences. -u2003Review and assist with outstanding help desk items; at higher levels, lead analysis to identify trends and user training opportunities. -u2003Support asset management activities for the entire organization. -u2003Perform supplementary IT tasks, including technology installations, project work assigned by systems or network engineers, and coordination with third-party vendors. -u2003Perform other duties as assigned by the supervisor. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements -u20032+ yearsu2019 experience in a technical support or IT help desk role -u2003Demonstrated practical and technical knowledge of IT support tools, systems, and best practices -u2003Strong troubleshooting skills with the ability to comhrehend complex technical concepts. -u2003Excellent verbal and written communication skills, with the ability to communicate clearly with internal and external stakeholders. -u2003Certifications such as CompTIA A+ or similar. -u2003Experience using Jira for ticketing system

Created: 2026-04-09