Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team in Fairfield, New Jersey. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by handling inquiries, verifying product details, and maintaining accurate records. If you thrive in a fast-paced environment and enjoy providing exceptional service, we encourage you to apply. Responsibilities: u2022 Review service tickets to confirm warranty coverage, parts details, and unit pricing. u2022 Process and monitor customer requests while maintaining precise records. u2022 Coordinate product returns for quality control evaluations and oversee product status updates. u2022 Communicate effectively with technicians, managers, distributors, and contractors to provide timely updates and support. u2022 Handle high volumes of inbound and outbound calls, addressing customer needs and resolving issues. u2022 Verify product availability and pricing to ensure accurate information is provided. u2022 Utilize computer systems efficiently to input and manage service tickets. u2022 Participate in training sessions and shadow senior team members to gain product knowledge and improve customer interaction skills. u2022 Adapt to hybrid work arrangements after completing initial in-office training. Requirements u2022 Proven experience in customer service, preferably within a call center environment. u2022 Strong ability to manage high volumes of inbound and outbound calls. u2022 Proficiency in order entry and maintaining accurate records. u2022 Exceptional communication skills for engaging with customers and team members. u2022 Competence in using computer systems and software for ticket management. u2022 Familiarity with verifying warranty details, product availability, and pricing. u2022 Ability to multitask and prioritize effectively in a fast-paced setting. u2022 Willingness to undergo thorough training and development to enhance product knowledge. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-04-09